Purpose : The IP Transport Senior Engineer provides technical expertise in the planning, design and optimization of Ooredoo Myanmar’s (OML) transport network infrastructure connected via IP multi-protocol label switching (IP MPLS) technology. This position is responsible for preparing High Level Design and Low Level Design for this network and ensuring design plans are accurately executed by vendors. This position is also responsible for optimization and service assurance of existing networks on top of the new services and new designs. Responsibilities: Transport Network Design and Planning Prepare high level design (HLD) for IP MPLS network and low level design (LLD) including command level configuration. Participate in Proof of Concept (PoC) testing to connect different Telecom Opcos/ ISP as OML IPMPLS nodes. Prepare inter-operability test between IPMPLS with all interconnected devices. Prepare MOP to operation to execute required configuration and solution for live network. Prepare IPMPLS guidelines covering HLD to LLD for IPMPLS network including all connect NEs. Collaborate with internal technology teams including fiber DWDM, MW, core, and IT for required design input. Analysis for sites shutdown, relocation, sites prioritization for OPEX saving. Perform solution and testing of IP/IPRAN & transport nodes. Performing feasibility check of connectivity and capacity in MW network for traffic demand analysis of both fixed and mobile. Introduce & initiate the new solutions/ product to be up to date with Latest Technology. Manage and control progress of assigned project according to project plan. Take Actions in case of any changes/modification required. Support the checking capacity feasibility with the business team mainly for Enterprise customers. Provide the solution proposal with estimated budget if required for enterprise customers. Transport Network Monitoring & Optimization Audit network resiliency and propose solutions for unprotected traffic. Dimension IPMPLS network based on core, RAN, or new marketing forecast. Monitor IP NEs and links utilization and trigger upgrade as per agreed utilization (70 – 80%). Respond to ad-hoc troubleshooting support requests in case of major outage. Assist with network capacity forecasting on expected usage and demand. Maintain Network security at high level. Assist/perform technical support and solution to the operation team. Capacity Management and optimization based on traffic flow. Prepare and release the WO & HLD for the operational requirement. Vendor Management Support procurement and legal team during RFP and vendor selection process, providing input on technical scope of work, KPIs, and SLAs for vendor contracts and agreements. Follow up on Purchase Requests (PR) and Purchase Orders (PO) with procurement team to be released in time. Checking the Acceptance of Every Project/PO.
Purpose : This role is responsible for contributing in the planning team of CORE and VAS. This includes strategic planning, solutions roadmaps, capacity planning, optimization and Innovation. Responsibilities: Contribute in the development of an overall strategy for the CORE and VAS Directorate. To have meeting with all business peers to ensure proper planning and alignment on priorities To provide proper reporting and alignment with management in order to meet defined targets, and manage capacity and business growth. Create and support in annual operational plans and budgets for own area and ensure its effective execution through the identification of clear priorities and the allocation of appropriate resources In-depth analysis of CORE and VAS capacities and growth and performance. Align with Company vision and mission to support capex and opex saving Ensure to look 360-degree views for Core/VAS domain and supporting cross functional domain needs Ensure short-term (12 months)/ long terms of CORE and VAS systems capacity forecasting. Follow technology trends and ensure proper planning that fit business needs Support other teams in CORE & VAS through cascading the strategy, business plans, and vision Develops and implements the annual operating plan and budget for the CORE & VAS department Leading the delivery and management of all CORE and VAS expansion and upgrade projects Lead the delivery and management of all Proof-of-Concepts for new technologies for all Core/VAS domain. Responsible for producing RFP to float to bidders for the new projects (SOW, Vendor evaluation, Clarification on Spec) Responsible for managing the projects to deliver on time with quality Responsible for providing project management of team activities while proactively identifying areas in which efforts can produce a strong value add Responsible for coaching, mentoring and training team members to establish a consistent level of quality, accuracy, accountability, and compliance of the standards (Team Development)
Purpose : The purpose of the Trainer role is to help Ooredoo Myanmar (OML) employees develop their skills and knowledge by designing and conducting informative and engaging training programs to meet organizational needs. The Trainer is also responsible for designing the training and development plan, working with departments across the organization to identify skill requirements and evaluating the outcome of training programs. Responsibilities: Plan and design training programs Manage the annual training and development plan and calendar. Develop training materials including manuals, multimedia visual aids and other educational materials. Collaborate with respective departments to identify training needs and develop relevant training program. Contribute ideas on training best practices for engaging learners and facilitating skills transfer. Deliver training sessions Translate training needs into engaging learning sessions delivered in a variety of formats. Organize logistics for training delivery. Facilitate training workshops, seminars and sessions, including classroom based, web-based and teleconference. Support/guide the trainees by 24/7 to have smooth learning experience during the learning period. Evaluate and report on training outcomes Maintain and monitor employee training attendance records. Generate and analyse training assessments and reports. Evaluate training programs against employee performance and responses to training. Vendor Management Manage the vendors/external training providers to provide the most relevant courses to OML employees. Analyse the needs/requirement of the employees and customize the course contents to be more in line with internal needs. Stakeholder Management Deal with the internal stakeholders to identify the training/knowledge needs of the internal functions and arrange internal knowledge sharing session/training if there is internal resource to provide. Talent Development Improvement Collect the feedback after every training to identify the areas for continuous improvement. Report and discuss the result with Talent Development Manager to have better plans/strategies/arrangement for upcoming trainings. Employee Self-assessment and IDP Support Support and follow up employee’s self-assessment for talent review process. Support and guide employees to develop strong IDP. Audit employees’ IDPs to be in line with OML standards and follow up and guide to re-write up to standard if required.
Purpose : The Treasury Senior Specialist is responsible daily cash management activities and ensuring collections are properly reflected in various financial systems. This includes collection reconciliation, resolving collection issues, reporting and assisting the Treasury Manager with a range of tasks and projects. ROLE ACCOUNTABABILITIES Collection reconciliation and monitoring Conduct daily reconciliation of collections between bank MIS, CRM software, billing system and SAP Verify that collections data from CRM is updated in billing systems & SAP on a daily basis and monitor the interface to ensure no gap in collection between various sources Reconcile collections data between CRM, Bank Deposits and SAP, ensuring all collections are accounted for and correctly recorded in treasury systems and interfaces Ensure that accounting of collections is recorded in appropriate General Ledger (Debtors/Advances/Security deposits) Payment and collection issues Liaise with Product owners to clear unidentified collections and monitor unclear balances Handle refund processing and coordinate with checks disbursal points Track open and unresolved deposit requests by customers – both internal and external liaisons Follow up on open and unresolved deposit requests by customers Identify and resolve account discrepancies Reporting and Analysis Provide inputs to accounting and treasury teams for reconciliation of debtors and cash flow forecast Ensure in-store petty cash amounts are within fixed limits Report outstanding balances from stores/franchises to top management Participate in internal and statutory audits and resolution of audit observations Implementation of new billing system Support user acceptance testing and system integrators for new billing system implementation
ROLE ACCOUNTABILITIES Essential Job Functions Monitoring and tracking all aspects of collection and bad debt (Mobile, Fixed, FTTH and so on) Preparation and deliver of collection related document (Form 31, Invoices for withholding tax) to customers on timely manner Work and manage with across over appointed collection agencies to make sure all the agreed process (collection, Banking in, etc..) are aligned and under control. Provide necessary information to finance for customer payment Align and calculate for service credit refund and take approval and align with customer Implement and align process and policies for collection and payment such as notification, dunning, barring, and so on. Provide bad debt and collection reports on regular basis and ad-hoc analysis reports Addressing ongoing customer complaints concerning collection experience and issues. Non-essential Job Functions Work closely with billing team to create the process and policies that contribute to accurate Billing Hold a regular meeting with respective team to follow up for the collection and bad debt Develop themselves – both in their technical knowledge and personal sales and leadership skills. Other tasks asked of you by management that are reasonable and appropriate. Liaise with other team and department to ensure effective operation for bad debt and collection
Purpose : To provide a positive interaction for our Customers through friendly and welcoming attitude and delivering 100% accuracy of information to resolve the customers’ request. To resolve the customer’s problems in a timely and effective manner leaving the customer with a high degree of satisfaction. To meet the required business targets for quality and efficiency and customer satisfaction through their personal performance. ROLE ACCOUNTABILITIES Handling Customer Inquiries – Handling customer enquiries and complaints professionally through traditional calls and digital channels with accurate information Problem Solving and Escalating the Customer Issue - Providing the resolution to customer issue with professional and craterous manner by using the provided product knowledge and process in first place. If necessary, escalate the issue to related team to solve within defined timeline Meeting Performance Targets : Responsible to meet the defined performance targets such as Call Answered, Productivity, Average Call Handling Time, Customer Satisfaction etc. on daily basis Upselling and Cross Selling – Able to identify the customer needs and recommend the relevant products and services for customer satisfaction by upselling and cross selling Maintaining Customer Information – Accurately follow the established company rules and regulations to maintain the customer confidentiality information and data available in the provided system Continuous learning and improving - Willing to stay updated on the latest products, services, process ,policies and attend provided training sessions to improve knowledge and skills. Positive Attitude & Good Work Ethics – To be a good team player and to deliver the best service and experience with positive attitude and manners
B2B ICT Solutions Manager - This role combines presales expertise and key account management, demanding a robust grasp of ICT solutions - Sales Strategy Development: Develop and implement effective sales strategies to achieve sales targets and revenue growth objectives for ICT solutions - Business Development: Identify and pursue new business opportunities by prospecting potential clients, conducting market research, and networking within the industry - Client Relationship Management: Build and maintain strong relationships with key clients, understand their business needs, and provide consultative solutions to address their challenges - Solution Selling: Present and demonstrate ICT solutions to clients, highlighting the value proposition and benefits that align with their objectives and requirements - Proposal Development: Prepare and deliver compelling sales proposals, including pricing, technical specifications, and contract negotiations, to secure new business contracts - Sales Forecasting and Reporting: Monitor sales pipeline, track sales activities, and provide accurate sales forecasts and reports to senior management - Sales Team Leadership: Provide leadership and guidance to a team of sales executives, set performance targets, and support their professional development
Purpose of the Role Responsible for measuring the profitability and performance of Data products and services, executing deep dive analyses to preset business insights to management for opportunities to drive incremental revenue and penetration. Role Accountabilities Generate operational reports on a variety of measures (revenue, usage, users, inactive and churn) to monitor daily performance of the business against key performance indicators Extract data from various systems databases using SQL to conduct deep-dive analyses on specific customer or market segments to evaluate CVM performance Assess findings from data analysis, prepare reports and present results and business insights to management on behaviors and trends and recommend initiatives or corrective actions Calculate lost revenue and customers due to network outages Respond to ad-hoc data and analysis requests; provide business intelligence to management to support decision making Analyze historical trends and market developments to forecast upcoming monthly targets for revenue / users
Purpose of the Role To develop complex SQL scripts from multiple sources to build data pipeline for report automation. The SQL report developer is responsible for designing, developing, and maintaining SQL queries and reports to support business needs. This role involves working closely with stakeholders to understand requirements, gathering data from various sources, and transforming it into meaningful insights through reports and dashboards. Role Accountabilities Collaborate with business analysts and stakeholders to gather report requirements. Design and develop SQL queries to extract and manipulate data from databases. Deep understanding of how data are keeping in the BI system and provide assign tasks on time. Optimize SQL queries and database performance to ensure efficient data retrieval. Develop and maintain data models and schemas to support reporting needs. Troubleshoot and resolve issues related to data, queries, or reports. Stay updated on industry trends and best practices in SQL development and reporting.