Responsibilities: Ensure pre booking check Control and check information received from customers\ Check on compliance and booking procedure Check equipment availability (logistics inventory) Issue Booking Confirmation to Customer Booking activities Provide How to register at our website/ How to submit SI at our website/ SOLAS FAQ EN to customer Answering Customer inquiry and provide require information to customer FOB Contract dealing with HO/ARO for validity Check routing with cargo flow Push customer for cargo readiness (Booking/Container pick up/VGM) Cargo readiness Container not yet pick up and call customers for update. Ask require information from customer for ready to load (VGM, Container Gate in/out, ED file) Follow up loading Support customer request on information after vessel departure (tracking) Provide Final Booking Confirmation list to Feeder operator before cut off.
Work closely with the Regional Team and H.O. to manage and develop all aspects of the agency/country/cluster, including commercial, financial, logistics, and operational activities. Strengthen the market share for the Group including achievement of target cross-sale opportunities in the country/cluster and monitoring/optimizing operating costs. Be a key point of contact on the ground for global accounts, main providers, and local authorities, and create added value to the Group regarding development prospects. Ensure unity and development of the agency by standardizing the control activities and guaranteeing the whole budget, KPIs, and performance of the agency. Set objectives to achieve, in line with the strategy determined by the Regional Office and Head office. Ensure implementation of reporting tools for relevant stakeholders, and proper applications of procedures and rules of the Group, while maintaining and developing frequent and regular relationships with the Regional Office and HQ. Take charge of the voice of customers from the agency/country/cluster with appropriate information to the regional office and head office as appropriate. Anticipate customer issues and escalations and keep the regional office and head office informed. Take responsibility for ensuring proper implementation of organization & business transformation group efforts while driving change & leading teams to embrace this change. Ensure compliance with the legal, and statutory obligations of the Agency / Country. Take initiative to find new project opportunities and solutions to improve the business. Lead for the group’s intermodal development Behave, act, and build on the One CMA CGM team spirit in line with the group values.