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Call Center Supervisor

MySpace CNS Co.,Ltd
Kamaryut | Yangon
Verified This job has been verified by the company as a real job vacancy.
16 May 2024
Recruiter active 14 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 14 hours ago The recruiter at this company was last active reviewing applications.
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Call Center Supervisor

MySpace CNS Co.,Ltd
Yangon
APPLY HERE

Call Center Supervisor

MySpace CNS Co.,Ltd
Recruiter active 14 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
16 May 2024
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 14 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Monitor response times and resolution rates, and take corrective action as needed
  • Develop and implement strategies to improve efficiency and effectiveness of customer support process
  • Establish and maintain excellent relationships and customers’ loyalty
  • Handling for complex or sensitive customer complains
  • Supervise and mentor a team of customer service agents.
  • Provide ongoing coaching and train to enhance team performance.
  • Create a monthly duty roster for Call Center Team
  • Conduct weekly, monthly, quarterly and Yearly performance and Response times, satisfaction scores and resolution ratee report.
  • Monitor response times and resolution rates, and take corrective action as needed
  • Develop and implement strategies to improve efficiency and effectiveness of customer support process
  • Establish and maintain excellent relationships and customers’ loyalty
  • Handling for complex or sensitive customer complains
  • Supervise and mentor a team of customer service agents.
  • Provide ongoing coaching and train to enhance team performance.
  • Create a monthly duty roster for Call Center Team
  • Conduct weekly, monthly, quarterly and Yearly performance and Response times, satisfaction scores and resolution ratee report.

Open To

Male/Female

Job Requirements

  • Any Bachelor's degree, Customer Service Management.
  • Proficiency in Microsoft office suite and CRM Software or related System Software.
  • Can communication English and Burmese
  • Excellent communication, negotiation, Interpersonal and Leadership Skills
  • At least 3 Years’ customer service or Call Center Fields.
  • Time management and Strong Problem -Solving Skil

Can work under pressure ,24/7 and Duty Roster (Day and Night)

What We Can Offer

Benefits

Performance Based Bonus

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

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