Job Summary:

The Revenue Assurance & Fraud Management Manager is responsible for leading the revenue assurance and fraud management activities to ensure that the company maximizes its revenue, minimizes fraud-related losses, and complies with industry regulations. This role involves developing strategies, implementing systems, and leading a team to monitor, detect, and resolve revenue leakage and fraud activities.

Key Responsibilities:

1. Revenue Assurance:

   • Develop and implement comprehensive revenue assurance strategies and frameworks.
   • Monitor end-to-end revenue flows to identify and mitigate risks of revenue leakage.
   • Conduct regular audits and reviews of billing systems, processes, and data to ensure accuracy and completeness.
   • Collaborate with IT, Finance, and Operations teams to address and resolve identified issues.
   • Implement and maintain revenue assurance systems and tools.
   • Prepare detailed reports and analysis on revenue performance and leakage for senior management.

2. Fraud Management:

   • Develop and implement a robust fraud management framework.
   • Monitor network traffic and transactions to detect and prevent fraudulent activities.
   • Lead investigations into suspected fraud cases and coordinate with law enforcement agencies if necessary.
   • Maintain up-to-date knowledge of fraud trends and techniques in the telecom industry.
   • Work with internal and external stakeholders to design and implement fraud prevention controls.
   • Prepare and present fraud analysis and reports to senior management.

3. Team Leadership and Development:

   • Manage and lead a team of revenue assurance and fraud analysts.
   • Provide training, guidance, and support to team members.
   • Foster a culture of continuous improvement and professional development within the team.
   • Set performance goals and conduct regular performance evaluations.

4. Compliance and Reporting:

   • Ensure compliance with regulatory requirements and industry standards related to revenue assurance and fraud management.
   • Develop and maintain policies and procedures for revenue assurance and fraud management activities.
   • Prepare and submit regulatory reports as required.
   • Liaise with auditors and regulatory bodies during inspections and audits.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Advanced degree or professional certifications (e.g., CFE, CRISC, CPA) preferred.
• Minimum of 7-10 years of experience in revenue assurance, fraud management, or a related role in the telecom industry.
• Strong understanding of telecom billing systems, processes, and revenue flows.
• Proven experience in developing and implementing revenue assurance and fraud management strategies.
• Excellent analytical, problem-solving, and investigative skills.
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills.
• Proficiency in using revenue assurance and fraud management tools and software.
• Knowledge of industry regulations and compliance requirements.