Sales effectiveness Demonstrate high degree of understanding of WSE product and method Master presentation skills in compliance with WSE training provided Personalize the conversation with the prospect depending on his / her persona, and involve 3rd party decision maker as required Master the treatment of objections from prospects Develop strong closing skills in order to help the team meet the center sales milestones and target Be fully committed to supporting the center meet its sales milestones and target as well as their minimal sales requirements Thrive to always achieve the highest level of performance individually as well as for the center Adapt to the sales presentation delivery method (online and in-center) Student engagement and in-center collaboration Plan the renewal pipeline with the coach team at each beginning of the month and define a strategy for each student Plan the new students list at the beginning of the month Plan the schedule of the advising sessions ahead of time and ensure that all sessions are attended in coordination with the coach team while abiding to the defined strategy Be prepared for each advising session and be clear about the objective of each meeting Ensure that new students are on-track, satisfied and tactfully prompt for referrals to join the school with them Work closely with the DSF team and provide updates to the DSF team updates and feedback on the leads that they bring in Always maintain a good relationship with the student body across all the steps of the learning journey, as well as with the service team in the center (in-center & online) Team Management, scheduling and professionalism Prepare personal sales plan and objectives at the beginning of each month an obtain the validation for the Center Head of Sales on the individual plan Always prioritize the schedule set with existing students before accepting an appointment with a prospect Consistently follow-up with prospects and make subsequent appointments with prospects Rigorously update accurate prospect and student information in the CRM during and after each interaction Establish a strong daily work routine to maximize sales activities across all channels Attend training and coaching sessions that are organized for the role The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Essential Duties and Responsibilities Include the following elements: Student Admission Delivery and Supervision Communicate the admission targets, promotions and pricing to the Admission team Manage the Sales ground rules and distribute the leads to the team accordingly Hit the school admission targets in terms of number of students admitted, for every intake Ensure that every student admitted meet the admission criteria set by the school management Facilitate school visits and coordination with the other department of the school Monitor the timely follow-up on leads across the end-to-end sales funnel and that the sales team is compliant at updating the leads in the system in a timely manner Support the Admissions team members with their questions on how to handle exceptions as they arise and help individual to meet their sales objectives Facilitate productive communication between the Admission team and the other functions of the school Deal with any issues or problems that may arise and ensure that every prospect is treated fairly by the school Ensure that the school admission area is warm, welcoming, tidy and clean Escalate to CEO when required to handle exceptions Report on the admissions situation on a weekly basis to the CEO Keep abreast of all new products or changes related to the courses and ensure that all the Admissions team attends relevant training sessions designed to this effect Admissions & Marketing Collaboration Ensure that all leads for which the sales team is responsible are entered in the system in the right media / supplier Identify inefficiencies in the coordination between the marketing and the sales team with respect to the management of the leads for each media owner in the marketing team Communicate to the management team some areas to improve the conversion of the leads Marking, Quality Control of Programs Reviewing the performance of the program, on the basis of program data and course reports and ensuring the marking system and schedule of the program Making decisions on student admission and progression Contribute to Annual Programme Review as regards the monitoring and enhancement of their individual programmes (s) Team Management Plan and lead admissions related meetings internally or with other functions / management Ensure consistency and best practice by assuring that the Admissions team is adhering to all Auston College Myanmar’s policies and procedures Support recruitment and training efforts to build a high performing Admissions Manage team performance and provide feedbacks to the team members on their performance Solicit HR support when required to manage performance, attitude or behavioral issues in the Admissions team Identify areas of improvement for each Admissions Consultant and support their training Work with HR to develop systems that support retention and place team members in a position to excel The above elements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Essential Duties and Responsibilities Include the following elements: Ensure timely and high-quality communication, responding to admissions inquiries assigned Be proactive and responsive to all school admissions inquiries Record all inquiries and their contact details into a designated system, closing out unresponsive inquiries in a timely fashion Prepare timely reporting of sales performance vs. targets as well as sales activity Schedule and conduct individual and group tours of the campus Get to know potential students and parents and ask questions to find out their deepseated needs for choosing a school Facilitate the application and assessment process and collaborate with the faculty and student services when required Follow up on inquiries and visits through emails and phone calls in a timely manner Facilitate the communication between the school finance team and families to ensure that payments are organized smoothly Liaise closely with faculty and student services to ensure smooth orientations for new students Follow up with leads that have become unresponsive to rekindle their interest Support the school in identifying opportunities for improvements and risks to alleviate The above elements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Key Areas of Responsibility: Sales Training program design and implementation Identify training requirements in line with the different roles' expectation across the sales function In collaboration with the Learning & Development Specialist, design and develop training material meeting the needs of the training requirements Ensure that the school policies and procedures are integrated into the training material and timely updated In collaboration with the Learning & Development Specialist, design and implement training programs for the Sales team within the digital training platform of the school, and enable compliance monitoring Report on a monthly basis the planning and outcomes of the training programs Consistently review and refresh the training material and techniques to improve training effectiveness Work with the Marketing department (Digital Marketing, DSF, Event Team and TMK) to update all Sales collaterals necessary for in center and online Sales presentations Sales Training requirement identification, planning and delivery In collaboration with the Learning & Development Specialist, develop a standard evaluation template that can be used at center level on a consistent basis Identify the training needs for each center on a monthly basis in alignment with the Center Heads of Sales while considering all aspects of the Sales team role description Define the training scope / sessions covered by the center vs. Sales Training Manager Schedule a monthly and quarterly training agenda for each center Deliver adapted training sessions to the respective sales teams according to the planned schedule and in line with the agenda agreed upon with the CHoS Feedback to the CHoS on the outcome of the training sessions occurring in their centers and follow-up on the compliance of the centers on the trainings they are assigned Design and deliver training session during the monthly EC Club Manage and maintain in-house training facilities and equipment Sales team recruitment support Support HR Talent Acquisition by validating screened profiles and participate to the recruitment process Advise the Center Heads of Sales in the selection of Educational Consultants Delivering face-to-face on-boarding training sessions to the new Sales team members Process and system improvement and managerial support Participate to cross-functional projects aimed at streamlining the sales-related processes of the organisation Propose system improvement to the Business Analysis Specialist Support the preparation of the training material for all changes in policies, processes or system updates concerning the Sales function Participate to the end of probation review sessions with the CHoS, NHoS and HR Participate to monthly sales team members performance reviews with CHoS, NHoS and HR Support management leadership in other managerial tasks aimed at improving sales effectiveness for the school Participate to the definition of the sales promotions and other sales programs While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
Key Purpose of the Job: B2B Service Coordination and Reporting Monitor corporate students’ progress and always make sure that their progress is on track Capture corporate students’ needs and prepare study plan Capture student feedback and drive positive student’s experience Identify the English needs of the corporate students depending on their personas and interests and coordinate with Teaching team and service Team to organize customized classes for corporate students weekly or monthly basis. Drive student progress by providing on going and consistent support, advice, coaching and feedback along with assigned coaches and service team Keep up-to-date with the student sentiment in order to capture students concerns and escalate to Corporate Partnerships Manager when issues are raised Coordinate with B2B Sales Team in brining any potential additional services that might be required Inform students about upcoming classes, events and activities that are relevant to the student interests Assist in Organizational English Proficiency Assessment Program where students will be accessed their current English level. B2B Renewal and Referral Coordination Build strong relationship with both students and clients to stimulate renewal and referral opportunities Monitor advising sessions along with service team to generate referral and renewal opportunities Create touchpoints with both clients and corporate students for renewal and upselling engagement Conceptualize events to generate B2B referrals and B2B upselling Report to Corporate Partnerships Manager when students’ purchased levels are going to be finished and encourage students to continue their journey with WSE Encourage students to bring their family, friends and acquaintances to join WSE Corporate Partnerships Event Planning and Execution Conceptualize event ideas along with B2B sales team to promote B2B sales and Partnership Opportunities Conceptualize event Ideas and Plan along with Internal event specialist to maintain service and students’ engagement Monitor event invitation process along with B2B Sales team for both service and commercial events Monitor event execution process along with Marketing and Service Team accordingly Corporate Partnerships Reporting and Administration Prepare weekly and monthly Corporate Service Report and present at the weekly meeting Follow up with Partnered Companies for Career Opportunities and to update monthly promotions and benefits Create Partnership Leads and update in CRM and follow up with TMK and retail sales accordingly Prepare Partnerships Channel Leads and shows report and report to Corporate Partnerships Manager Research and get engaged with potential partners for partnerships opportunities for both students and organization and report to corporate Partnerships Manager Manage Partnerships appointments, prepare necessary documentation process along with Corporate Partnerships manager While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
Finance Operation Supervisor is primarily responsible for invoicing, collection, recording and implementation of accruals across different business units in accordance with the internal policies, local regulations, accounting standards and Group requirements. Finance Operation Supervisor will build and lead a highly capable AR Team and streamline policies and processes to ensure efficient, timely andaccurate reporting of revenue.Finance Operation Supervisor functions on a day-to-day basis to deliver smooth AP Team in processing of supplier invoices, matching invoices with POs and receipts, preparation of checks and other payments and recording data in a timely and accurate manner. Duties and Responsibilities Accounts Receivable - Prepare policies and procedures and provide guidance relating to collection, invoicing, recording and AR management. - Review invoicing, collection, recording of revenue and implementation of accruals in the ERP and processed timely and accurately. - Review and confirm daily collection reconciliation prepared by AR Accountants. - Review Generate invoices and post receipts for goods sold or services rendered. - Review Follow up outstanding collections and flag overdue payments to related relationship managers. - Review journal entries for accounts receivable and sales prepared by AR Accountants. This includes creating and tracking deferred revenue schedules. - Review accounting entries relating to revenue, unearned revenue, AR, provision for bad debts, etc. - Review account reconciliations and investigate discrepancies. - Resolve refund cases and overdue payments by examining billing information, credit terms and payment history. - Review a monthly AR aging & cash collection report for each business unit. The report should highlight risky customers and include possible mitigating actions. - Train AR professionals to be able to manage AR activities independently at any of the businesses across the Group. - Work closely with business owners to review and improve AR policies and processes and ensure they are streamlined and catered to a business’s needs. - Work closely w/ Treasury team to keep track of inflows and to support cash inflow forecasting. - Support Treasury Team in developing credit profile check and investigating credit rating of existing customers. - Support GL team in managing posting, balance ledger accounts and prepare trial balances. - Support GL team in conducting reconciliation of all accounts as needed. - Support Sales Team (of each business unit) in developing sales-related memos such as credit options, pricing, promotion, sales program, and others. Accounts Payable - Prepare and advise on policies and procedures relating to accounts payable strating from purchase requisiiton , vendor registration , opening of PO to preparation of payment , approval and disbursement. - Review employees are reimbursed on time , vendor payments are processed accurately and cash advance is managed effciently . - Review and confirm the AP reconciliatioin , expenses claims , cash advance forms and invoice receipt prepared by the AP Accounts . - Work closely with Treasury to understand cash positions , evaluate outstanding payments and determine weekly priortiy payments . Seek additional comments from the management in weekly treasury CF report . Manage the vendor payment process . - Perform a dillgent three ways match upon receipt of invoice and goods / services . - Seek advice and approvals from managements for payment beyond a set limit . - Review checks and other forms of payments. - Review the process for overseas intercompany transfers and payments . - Work closely GL and Financial Reporting Accounts to ensure all invoices are recorded in a timely and accurate manner . - Set accounting entries rules in the system by analysing invoices and purchase contracts . - Review financial and operational reports relating to invoiced expenses , accrued expenses , payroll , leases and tax expenses for trend analysis and forecasting purpose . The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list .
Internal Event Planning and Preparation Lead in the conception, planning, preparation, invitation and implementing the events for the internal students Manage the budget for the respective events Conceptualize events that will stimulate referrals, renewals and new students’ acquisition Manage communications across the service team to ensure the smooth and successful execution of the events Build and update relevant and insightful event reporting Plan and coordinate for the production of all marketing material in collaboration with the marketing team In collaboration with the event coordinator, organize the center decoration for all internal events and ensure that the social area is tidy after the events Students Support Capture needs and prepare study plan in collaboration with the student service team Report progress and monitor student progress with the student service team Drive internal student engagement in the school’s events and activities Capture feedback and drive internal student's experience Highlight to coaching management when the students are getting closer to renewal and encourage the students to continue their learning experience with Auston The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Paid Search & Display campaign management Effectively select and revise regularly the list of keywords following the market demand and digital strategy Generate and set up Paid search campaigns across all objectives defined by the Digital Marketing Manager Manage Paid Display campaign & ad operations, researching on new display networks to scale up performance of this source Manage daily budget spend to ensure Paid Search & Display campaigns budget and financial KPIs are on track Perform weekly Paid Search & Display performance report against Business KPIs and identify key findings to improve campaign performance Collaborate with TMK and Sales Team to observe insights and keep track with conversion rate for Paid Search Source Search Engine & Website management Ensure the brand information is updated and well displayed throughout search engine platforms Ensure customers have optimal user experience when searching for information about Wall Street English (contact methods, location, course and center information are well displayed) Always develop new method to utilize search engine, establish brand on new search for maximum brand search exposure CRM System Management: Leverage CRM system to have proper analysis for of the Paid Social performance Collaborate with Software & Analytics team to ensure proper lead input process and accurate reporting for Paid Search & Display While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
Assist Content Lead/Branding and Communications Manager with daily content writing and copywriting work. (Website, Facebook, YouTube, Instagram, Twitter, LinkedIn, Telegram, Viber etc.) Writing clear and attractive copy and visual wordings with appropriate tone, format and style for each purpose. (In MM & ENG) Prepare Organic Insight reports for content performance in various social media platforms Formulating a cross-platform content strategy and planning a Monthly Content Calendar for each social media platform based on Page Insight, marketing goals and feedback from various departments. Content brief to designers and cinematographer. Creating various scripts for sales presentations on social media and other media types. (MC script, sales presentation script, testimonial script, interview script) Translation from ENG to MM, MM to ENG if needed. Transcribing and translating testimonials and other related videos. (ENG to MM, MM to ENG) Proofread and post social media content on each platform. Work with respective departments and set up basic brand value elements for each brand