This role is expected to drive best-in-class activation, event and branding to make the brand stand out from the competition – for the merchants, and for the customers. Key Responsibilities and Accountabilities Responsible for Below the Line Activities, Event, Corporate Activities, Brand Campaigns at Upper Myanmar Initiative activities by segmenting of users' behavior Prepare the activities Dashboard by weekly and monthly including competitors' movement. Set up KPI on each activities and do performance tracking based on Data Develop marketing materials and activations for merchant and agent channels. Review and assess visibility of branding materials and to stay up to date on competitor activities Understand the requirements of the market, and then with Marketing to develop marketing solutions for brand visibility, POS and in-market activation challenges. Competencies Experience of data driven marketing
Position Purpose This position will play a crucial role in supporting the development and execution of brand strategies and communication initiatives. Your primary responsibility will be to assist the Brand Manager in implementing comprehensive marketing campaigns that align with our company's brand identity and objectives. This role requires a strong combination of strategic thinking, project management skills, and a passion for storytelling through various communication channels. Key Result Areas Implementing Communication Strategies : Implementing communication strategies that align with the organization's goals and objectives. This involves understanding the target audience, identifying key messages, and selecting appropriate communication channels. Internal Communication Management : Facilitate effective communication within the organization. Ensure that important information is disseminated to all employees, promote a positive company culture, and keep employees informed about organizational changes and updates. External Communication and Public Relations : Manage external communication to enhance the organization's reputation and public image. Engage with media, stakeholders, and the public to build positive relationships and handle crisis communication when necessary. Content Creation and Management : Oversee the development of compelling and relevant content for various communication channels such as websites, social media, newsletters, and press releases. Ensure that the content is consistent with the organization's brand and messaging. Media Relations : Foster relationships with journalists, media outlets, and influencers to secure positive media coverage and manage media inquiries effectively. Digital and Social Media Management : Develop and execute a social media strategy to increase brand awareness, engagement, and reach. Monitor social media platforms, respond to comments and messages, and track the performance of social media campaigns. Cross-Functional Collaboration: Collaborate with other departments and teams to ensure consistent messaging and alignment of communication efforts with broader organizational strategies. Crisis Communication Management : Develop and implement crisis communication plans to address potential reputational risks and manage communication during challenging situations. Key Responsibilities and Accountabilities Communication Planning : Support the development of integrated communication plans that effectively promote the brand and its products/services. Assist in creating compelling communication messages and content tailored to target audiences. Coordinate with internal stakeholders and external agencies to execute communication campaigns across various channels, including digital, print, social media, events, and PR. Content Development : Collaborate with the marketing team to generate engaging and persuasive content that reinforces the brand identity. Assist in producing high-quality written materials, including blog posts, articles, press releases, and marketing collateral. Digital Marketing: Aid in managing the company's online presence, including social media platforms, website, and other digital channels. Monitor social media trends, track performance metrics, and propose recommendations for improvement. Key Performance and Success Indicators Brand Awareness : Increase in brand mentions and visibility across various media channels. Growth in the number of social media followers and subscribers. Improvement in brand sentiment analysis and perception among the target audience. Media Reach : Earned media coverage (press mentions, features, interviews, etc.) in relevant media outlets. Monitoring media impressions and calculating the total reach of communication efforts. Engagement metrics such as bounce rate, click-through rate (CTR), and conversion rate. Downloads or views of key content pieces, such as whitepapers, infographics, or videos. Social Media Performance : Engagement metrics on social media platforms, including likes, shares, comments, and retweets. Growth in the number of followers and reach of social media posts. Public Relations (PR) Impact : Tracking media coverage and PR mentions in influential outlets. Evaluating the quality and tone of media coverage (positive, neutral, negative). Key Stakeholders This position will need to communicate with broad range of stakeholders. External: Agencies, Yoma group of companies, Partners Internal: Immediate team and reporting line, Product, Technology, Finance, Operations etc., to achieve the goals of Partners Program in the Digital Business.
Acquisition specialist (Corporate Partnership) is responsible for full ownership of all strategic customer accounts (B2B partners, Biller accounts). This person will be responsible for building and maintaining strong relationships with key business account during entire sales cycle and customer lifetime; from identifying commercial opportunities, developing relationships, acquiring new accounts, retention of partners account to drive revenue growth. This person will also oversee any new collaborative integration projects and product development of accounts by managing all internal and external stakeholders. This person will also be responsible for ensuring satisfaction of all strategic accounts by effectively guiding and liaising internal support teams. This is critical role in delivering all aspects of Strategic Key Account Management by strengthening partner relationships and using analytics to drive partner sales growth, increase partner loyalty and constantly improving the Partner and customer experiences and satisfaction. Key Result Areas Strategize and deliver expansion and acquisition of new strategic partner accounts. Deliver growth and retention of total number of active strategic partner accounts (billers and biller merchants). Deliver revenue growth by each partner’s account and increase active users. Develop and maintain excellent relationships with all external stakeholders and partners. Lead, manage, and navigate team for new commercial and monetization opportunities, take charge of related integration projects with partners (billers, biller merchants) and internal team. Key Responsibilities and Accountabilities Oversee the growth of (a) Key strategic partner accounts (b) ensure their user activities, (c) contribution to building the Wave Money partner ecosystem, and (d) manage their performance in delivering increased sales and revenue. Identify, build relationships with new Partners and develop strategies to acquire different partners segments as business opportunities to achieve targets. Maintain productive partnership working relationships and engagement with all accounts to ensure exceptional service and satisfaction. Be accountable for partner’s full lifecycle – pitching, signing, onboarding and account management. Analyze and monitor Partner performance every week and on monthly basis to provide required marketing support to increase more sales. Gather and analyze market, customers data and industry insights for strategic prioritization and identifying additional revenue opportunities. Work very closely with product team and other cross functional team to have more efficient and effective in delivering the tasks. Key Performance and Success Indicators Strategic Key Accounts growth and Retention: Deliver total number of Partners (Billers and Biller Merchants) growth target and retention and ensure expansion of Wave Eco system. Performance: Meeting active users target and revenue target and other KPIs from all strategic key accounts in alignment with corporate strategic directions and goals. Relationship Management: Ensure customer satisfaction during entire sales cycle and customer lifetime for all strategic key accounts by strengthening partnership relationships, close deals, leading discussion and providing solutions and resole issues within the set time. Innovation and Continuous improvement: Initiate and develop business model and strategies together with partners and manage implementation project for product, process development, integration, additional revenue generation and monetization and deliver win-win outcome. People Management: Lead, direct and manage team members in own reporting line and drive to deliver assigned KPIs and positive influence to other managers and senior management team. Key Stakeholders This position will require communicating with broad range of stakeholders. External: Billers, Biller Merchants from different sectors and industries Internal: Immediate team members, HOD, CBO, Product, Technology, Finance, Operation, Distribution, Digital Competencies Strong sales strategies, planning and key account management concepts for B2B and B2c sales. Ability to prioritize tasks, projects, fulfilling different partners requests and resolve day to day operational issues effectively and in a timely manner. Good interpersonal skills to build and manage partner relationships across all internal and external stakeholders and ability to delegate tasks. Effectively manage projects related to the program and system integration. Excellent communication, presentation, persuasion, negotiation skills in all engagement with constructively. Successful professional approaches to collaboration and ability to positively influence all internal and external stakeholders.
• POS registration and verification as MFS regulatory norms • Coordination with MFS ops team for POS onboarding • E balance and Cash float management • Monitor and provide guidance Distributors and POS to achieve sales and service targets • POS/ DTRs and CSE training and regular updates • Gate meeting at DTR premises for daily briefing and day end review • Ensuring DTR performance and ROI/ investments in line business plan • Drive, review and achieve sales targets • Monitor the issue resolution of Partner Channel to ensure issues are properly resolved within the agreed SLA
Evaluate the channel providing services to customers and overall experience at various retail locations. Visit assigned stores according to provided guidelines. Observe and evaluate the parameters pre-defined. Provide detailed feedback on the overall shopping experience. Submit reports in a timely manner. Ad-hoc responsibilities as assigned by Line Manager. This role requires a lot of travelling.
Evaluate the channel providing services to customers and overall experience at various retail locations. Visit assigned stores according to provided guidelines. Observe and evaluate the parameters pre-defined. Provide detailed feedback on the overall shopping experience. Submit reports in a timely manner. Ad-hoc responsibilities as assigned by Line Manager. This role requires a lot of travelling.
Android developer is responsible for contributing android application development, product testing and Go-Live acitvites of new features and products of the Wave Money mobile financial services business. This role ensure to collaborate with App development team leader with a strong focus on delivery, debugging, fixing and supporting app related issues. This role will work in close relationship with Business and IT teams, and external partners. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities and Accountabilities Design and build applications for the android application platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Code and ship complex new mobile features and apps at high velocity and high quality with well-structured code. Full stack hand-on mobile development for native mobile app design and implementation (Android), including system analysis, test driven application development, unit test, test automation, code review and application maintenance support. Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Troubleshoot debug, and fix issues in production and non-production environments. Help maintain code quality, organization, and automatization Work with server engineers to design API specs. Perform duties and responsibilities specific to department functions and activities. Perform other duties and responsibilities as required or assigned by supervisor. Key Performance and Success Indicators Senior Android developer plays a key member in developing and delivery new products & features also in helping juniors to learn new technologies: Meets the milestones with a project manager/product owner view) With the expected quality of delivery Help juniors to learn new technologies. Review the code and make the corrections. He/she is also expected to a source of proposition for the UI/UX and improvement of features and processes. Key Stakeholders Wave: Product team Telenor partner: Telenor IT, Telenor App Team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Communication –written and verbal Self-improvement Team work Outstanding problem solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Maintaining the existing web applications written in PHP, JavaScript, and design and develop new ones while working together with Product Owners, following requirement specification documents closely and working under agile principles. Key Result Areas Web Application Maintenance and Development Solution Architecture and Integration Feature Development and Deployment Technology Team Participation and IT Governance Application Performance and Reliability Problem Solving and Quality Assurance Continuous Improvement and Training Project Management and Communication Process Improvement and Efficiency Stakeholder Satisfaction and Quality Delivery KEY RESPONSIBILITIES AND ACCOUNTABILITIES Collaborate with a team of senior/junior developers to design and develop elegant, proficient web applications. Work together with Solution Architects in API specifications, architecture, and integrations Collaborate with the development team to define, design, and ship new features. Support successful deployment, product enhancement and go-live activities (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery. Ensure web app platform runs smoothly with zero outage. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Help maintain code quality, organization, and automatization. Code review to improve software quality. Facilitate communication between teams to ensure the success of your team. Foster learning on your team through continuous improvement trainings Suggest new processes and document reoccurring processes that will help streamline software development. Drive to keep projects on track. Keep Architects & team members well informed during the project life cycle. Collaborate candidates interviews to build ones Wed Development Team Key Performance and Success Indicators Meets the milestones with a project manager/product owner with the expected quality of delivery. Improves internal processes making them more productive (build time, automated deployment, and automated testing) Generate KPIs for development by generating reports from JIRA
Position Purpose Head of Internal Audit will have responsibility for all internal audit functions, oversight of financial governance, business integrity and ethics. Internal Audit (IA) works with its internal business customers to help develop and improve governance, processes, systems, controls and understanding of risks. Responsible for planning, executing and reporting audits, as well providing advice on control and risk issues. The Internal Audit function operates as Wave Money’s independent appraiser, responsible for examining and evaluating business activities and related risk for the purpose of ensuring regulatory compliance, safeguarding company assets and improving its systems of financial and operational controls. In addition, this position will oversee the Company’s Business Integrity Line program and lead financial and accounting fraud investigations. This position reports to the Audit Committee of the Board of Directors and will provide it with formal assessments of the adequacy of the Company’s internal control environment. Principal Accountabilities Ensure the approved charter of Internal Audit is followed. Assist the Audit & Risk Committee in executing on its charter as well. Develop and present the annual audit plan for approval by the audit and risk committee. Plan and execute audit mission in line with the annual audit plan includes reviewing and observing operations and activities, interviewing and discussing with the auditee regarding its work process in order to ensure checks and balances and to identify areas of risk and concern in internal controls and procedures Prepare timely audit mission reports and summarizing key findings and recommendations, and discuss with auditee in order to obtain action plans with timeframes that address any findings Do follow-up audits to ensure that action plans and the required measures have been implemented within timeframes Assess and test internal controls, present findings and reports for executives and relevant committees for internal control improvement Advise management on governance, processes, systems, controls and risks mitigation. Investigate fraud, as needed, normally in cooperation with the Risk and Compliance function. Do some travel in Myanmar to execute audits in the whole of the organization and with partners such as banks, subsidiaries, MFS point of sales etc. Execute work taking into consideration internal audit best practices and following Group guiding, and also catering to relevant regulations e.g. from the Central Bank.