MMR
Myanmar
Call Center Agent
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Excellent Opportunity for ...
1.Customer Support: Handle inbound and outbound calls to assist customers with billing, technical issues, account changes, and general inquiries.
2.Issue Resolution: Troubleshoot technical problems related to telecom services and escalate complex issues for further investigation.
3.Engagement and Education: Engage with customers professionally, listen to their concerns, and provide accurate information to resolve issues and enhance satisfaction.
4.Data Entry and Documentation: Record customer interactions and resolutions in the CRM system, ensuring accurate documentation and follow-up on unresolved issues.
5.Quality Assurance: Adhere to call center standards and procedures to ensure consistency and accuracy in customer interactions, meeting performance metrics.
Open To
Job Requirements
1.High school diploma or equivalent required.
2.Previous customer service or call center experience preferred.
3.Strong communication skills and problem-solving abilities.
4.Proficiency in using CRM software and multitasking.
5.Flexibility to work various shifts as required.
What We Can Offer
Benefits
Highlights
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