Job Opportunity

We will be recruiting for this position at the upcoming JobNATION job fair on 18th March 2023 at Novotel Yangon.

If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you.

Job Purpose

The role of the Customer Service Specialist will be to assist the Customer Service Supervisor in managing Customer Service activities for " The Central" and to provide general support services to the senior management on all Customer Service-related issues. This will include ongoing Customer Service training for all " The Central" Property Management staff as well as any engaged outsource service providers.

Primary duties and responsibilities

• Building good customer relations with residents, tenants and visitors
• Implement customer service policies and procedures as directed by the Customer Service Supervisor
• Assist the Customer Service Supervisor in communicating customer service standards
• Assist the Customer Service Supervisor in achieving and maintaining of agreed customer service levels and standards
• To assist the Customer Service Supervisor in directing daily operations of the customer service team
• Review customer complaints and track customer complaint resolution
• Assist the Customer Service Supervisor in handling customer service issues
• Assist the Customer Service Supervisor in implementing strategies to improve quality of service
• Assist the Customer Service Supervisor and Property Executive as required