Respond to customer inquiries via phone, email, and messaging platforms. Identify and solve issues using ethical and professional methods. Assist with order processing and collaborate with the Operations Team. Act as a mediator in customer disputes. Communicate with customers using various channels. Use our CRM tool to manage customer relationships.
Event Coordination: Planning, organizing, and executing marketing events to increase brand visibility and engagement. Print Collateral Production: Developing and producing printed materials such as brochures, flyers, posters, and banners to support marketing campaigns. Brand Activation: Implementing strategies to activate our brand in offline channels and engage with our target audience effectively. Collaboration with Partners: Building and maintaining partnerships with relevant organizations or businesses to leverage co-marketing opportunities and expand our reach. Offline Advertising: Creating and implementing offline advertising campaigns through channels such as newspapers, magazines, billboards, and flyers. Market Research: Conducting research to understand market trends, consumer behavior, and competitor activities in the offline space to inform marketing strategies.
Achieve growth and hit sales targets by successfully managing the sales team Handle sale channel management (maintenance, renovation, shop indoor marketing) and project management (shop opening/closing) Manage manpower planning, objective setting, coaching, and performance monitoring for front-line staff. Identify knowledge gaps within the team and develop plans for filling them Meet with potential clients and build strong, long-lasting customer relationships by partnering with them and understanding their needs. Present sales, revenue, and expense reports and realistic forecasts to the management team. Identify emerging markets and market shifts while being fully aware of new products and competition status. Manage the region in a cost efficient-most effective manner within the current operating budget. Collaborate with internal and external partners for sale operations.
Manages the team's day-to-day activities to ensure all processes are handled accurately, timely, and efficiently. Respond promptly and effectively to customer inquiries via multiple channels like phone, email, live chat, and social media. Offer guidance and assistance to customers in using and troubleshooting the ticketing solutions and CRM software. Collaborate closely with the sales team to identify potential sales opportunities during customer interactions. Keep ahead of the industry’s developments and apply best practices to areas of improvement. Keep accurate records of customer interactions and discussions including inquiries, resolutions, and leads identified. Assist in the development of user guides, FAQs, and tutorials to enhance customer self-service. Gather customer feedback and relay it to the development team for continuous product improvement. Manage the approved budget of the customer service department. Maintain an orderly workflow according to priorities.
Making sure the shop floor runs smoothly Meet the store's monthly targets and handle budgets Recruit and train staff Deal with any enquiries and complaints and monitor customer service Serve customers as needed (internal & external) Put together the rotas and shifts Check the product to sell are well display, Check Shop environment neat and tidy. Managing deliveries Making sure the shop floor runs smoothly Meet the store's monthly targets and handle budgets Recruit and train staff Deal with any enquiries and complaints and monitor customer service Serve customers as needed (internal & external) Put together the rotas and shifts Check the product to sell are well display, Check Shop environment neat and tidy. Managing deliveries
- Communicate effectively with customers. - Manage contracts with various shops. - Execute marketing campaigns and apply brand strategies. - Manage relationships with BTL agencies/Suppliers. - Plan and supervise On Ground Activations & Promotions. - Design and implement POS materials. - Perform other assigned duties. - Report to Team leader