Achieve growth and hit sales targets by successfully managing the sales team and guide/train/equip them with effective selling skills and excellent customer services. Manage recruit, set objectives, coach and monitor the performance of sales team members. Direct all work performance in MDY Showroom and supervise all area of operations and support services coordinate with related department head in Head Office Review and analyze sales and operational records and reports and identify potential new markets. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Ensure the product display is visually attractive, showroom condition is comfortable & clean and product info is clear. Provide solution and recommendation to the need of the customers to close sales with good persuasive skill and product knowledge. Resolve customer complaints, staffing problems, and other issues that may interfere with efficient sales operations. Oversee expenses of the MDY Showroom and budgeting to help the organization optimize costs and benefits. Preforms other duties as assigned by Line Manager.
Overall Responsibility Monitor, manage and improve the efficiency of support services such as Admin, IT, HR and Logistics. Facilitate coordination and communication between support functions. Oversee and manage all aspects of employee engagement activities. Develop, implement, and review operational policies, systems and procedures to improve operations and functions of the company. Coordinate and monitor the work of various departments involved in sales, warehousing, documentation and delivery of goods to customers. Work closely with General Sales Manager and other senior staff to smooth operations and to retain clients. Provide suggestions for business growth. Identify and address problems and opportunities for the company. Resolve escalated incidents and crisis arising from day-to-day operations. Supervise HR, Logistics and Administrative personnel by communicating job expectations and appraising job results Liaise with import authorities, including customers clearance agents to smooth the importation processes timely. Up to date policies and procedures related to importation and reports to Senior Management Team in timely manner. Oversee expenses and budgeting to help the organization optimize costs and benefits. Preforms other duties as assigned by MD.
Overall Responsibility Assist Logistics Manager with warehouse and trucking operations, assign the tasks and training of new employees. Receive, unpack, pack, load, issue, store and deliver materials in accordance with Standard Operating Procedure. Conduct physical inventory count, compare result to computerized inventory, and report any differences to the Logistics Manager. Ensure that all stock is stored in correct locations in the warehouse. Transfer inventory to trucks for delivery in timely manner and according to schedule. Plan, organize and supervise day-to-day warehouse operation Check and ensure all of inbound and outbound items with code, shade, size and quantity as per packing list and order list. Maintain items record (include taking photo for all defected items), document necessary information and submit report to Logistics Manager. Supervise the warehouse to operate effectively and efficiently, and ensure cleanliness of the building and premises. Check proper and routine maintenance and service of warehouse vehicles and equipment. Schedule the delivery ways plan and supervise for all delivery operation. Estimate the weight (kg) of the products, arrange for the trucks and manpower. Check delivery location and dealing with sales coordinator, sales personnel or customers related to delivery operation. Ensure all delivery schedules are met on time. Monitor quality, quantity, delivery times, and transport costs. Ensure all operations adhere to laws, regulations, guidelines, SOP and health and safety requirements. Perform other related duties as required