Internal key liaisons:
- Chief Financial Officer
- President & C.E.O.
- Director of Operations
- Department heads

External key liaisons:
- Local & public authorities
- Main accounts
- Guests

Key accountability
• Is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives.
• Run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
• See to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets.
• Ensure the correct production and distribution of information and promotion materials as agreed to.

Guard the efficiency/productivity and the company results
• Draw up plans and budget concepts (revenues, costs, etc.);
• Safeguard the realization, tracing and adjustment of deviations;
• Developing improvement actions, carry out costs savings;
• Guard/ controlling of cost price
• Delivering of data and proposals for the budgets and investments.
• Safeguard quality of operations (internal & external audits)

Manage the various Department Heads
• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
• Be accountable for responsibilities of department heads in their absence.
• Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.
Prepare a monthly financial reporting:
Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences.

Other tasks
• Handling complaints, in the last resort.
• Other reliable to the above mentioned, tasks in order of the executive;
• Handing over opinions and beliefs, decisions etc. to the executives;
• Leading various internal and external meetings;
• Supervise the fulfillment of the regulations of the employment
• Legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
• Correct use of Company's corporate identity.
• Maintain contacts with public authorities

Hotel General Manager – Profile
Education:
• General education related to hospitality, on middle and higher management level.

Work experience:
• At least 3 years’ experience within the hotel industry in Hotel Management.

Professional skills
• Excellent written English and copy-writing skills.
• Proficiency in Word, Excel, PowerPoint.
• Experience with several hotel operation systems
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.

Personal skills:
• Highly managerial capacities
• Highly organized and efficient individual
• Pro-active and result driven Flexible
• Both team player and captain (hands-on)
• Ability to adapt vision and proven flexibility

Look & Feel
• Sportive, socially engaged, passionate, easy communicator, convincing and representative attitude.
• The ideal candidate masters his languages, familiar with facts and figures, has preferably some international experience in a chain hotel organization, and must have “space” for further development.