- Build and develop a strategy for service work, prepare reports and present it to the Management.
- Supervise and control work load of service technicians and support staff.
- Schedules service work according to priority and maintains an orderly flow of work.
- Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
- Handles customer complaint problems pertaining to service and repair work.
- Supervises the training of service technicians with in-house training programs.
- Maintains in good condition all service tools and equipment.
- Responsible for keeping workshop area clean.
- Responsible for the safety of service technicians and maintaining a safe working environment in the workshop area and reporting all accidents to Human Resources Department immediately.
- Develops service plans and motivational schemes for employees.
- Coordinate with Sales Manager in resolving after sales issues.
- Orders and maintains adequate supplies and parts for service department inventory.
- Responsible for drafting and proposing department operating budget to the management.
- Works in co-ordination with Parts, Office, Sales and Management.
- Make sure warranty claims are processed and forwarded to supplier on time.
- Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution.
- Inspects all completed works turned into the Service Department and make sure that the service is done according to the set standards.
- Helps service personnel diagnose troubles if they do not know the problem or unable to find it.
- Recommends new workshop equipment/tool which will minimize costs in workshop and speed up the work.
- Will work with the Spare parts Manager to establish a basic parts list for certain overhaul jobs.
- Responsible for issuing purchase orders for the service department.
- Make sure job tickets are properly punched in and out on time clock.
- See that job tickets are promptly charged out, both customer and internal.
- Prepares personal/vacation/sick reports for Service Department personnel.
- Reviews all service technicians' time sheet reports and submits them to Human Resources in a timely manner.
- Make sure that all technicians wear safety gadgets and have undertaken safety measures.

- Engineering (Mechanical, Electrical)
- Minimum 10 years experience for Heavy Machinery Equipment Repairing.
- Able to communicate in English (or) Chinese.
- Able to travel
- Communication skills, decision-making skills, presentation skills, stress tolerance.