Lead and maintain board and committee meetings, including preparing agendas, meeting materials, and minutes. Facilitate communication between board members, executives, and other stakeholders. Designs an approved Corporate Governance Manual for KBZ including processes and activities which provide for appropriate governance of planning, processing and decision making to drive a strong governance culture within KBZ. Protect company documents such as the certificate of incorporation, shareholders' agreement professionally with utmost confidentiality. Translation and distribution of rules and regulations from CBM and other related government authorities. Ensure that the company complies with all relevant regulations and meets all its legal obligations Defines goals and key performance indicators for each member of the team and ensure effective implementation of the performance management process Develops talent within the team by providing coaching to achieve the defined goals
The Deputy Head of Customer Service(Service Training & Development) is expected to be a strategic developer of Customer Service training and programs with fantastic organisational and time management skills. The role holder is responsible to initiate learning strategy and individual development plan for front-line branch service within a limited timeframe. The role holder needs to develop and evaluate the applicable in-person service SOP to ensure appropriate, efficient and effective customer service. Drive KBZ values and service attitudes through all training and development activities Assess new training opportunities and strategies of service growth to ensure banking service meet the customer expectations Ensure training quality coordination with L&D, BOQA, BUs/FCs across the organisation regarding training needs, requirements, and specifications in order to design and plan training programs effectively Initiate to seek out service issues and standard solutions for front-line face-to-face customer service Manage service SOP improvement and the overall in-person service performance of the branches Drive customer satisfaction through process excellence in face-to-face customer service and banking product sales support Drive front-line branch staffs by trainings and workshops to understand corresponding business objectives as per business products and align customer service accordingly Coordinate with Business Units in their new projects with a service focus on reducing process inefficiencies and manual workload and affect to service downgrade Manage all the front-line in person customer service trainings and workflow to ensure branch-wide service targets are met Closely coordinate between customer services business unit and rest of BUs/FC in service-focused projects and products-related service improvements
Managing the Mini App Product planning and its lifecycle Clear understanding of user-centred and iterative design, and the agile development process for Financial systems Experience re-designing complex products, services, or transactions to be more simple, beautiful, and easy to use. Experience driving vision, strategy, roadmap, and target outcomes for growth-stage products Knowledge of technical systems used to benchmark performance and produce reports, dashboards, and other methods of technical reporting Experience with creating user journey maps and/or service blueprints Experience with metrics and analytics that inform the success of products, defining KPI’s, tracking conversion funnels, and extracting insight from data Comfortable working with productivity product management tools ,eg-Asana, Jira Define the product strategy and roadmap Deliver SRSs, BRDs and PRDs with prioritized features and corresponding justification Preparing documentations and SOPs Perform product demos to customers
The Digital Acquisition and Partnership Manager will be responsible for driving partnership acquisition through both offline and digital channels and developing strategic partnerships to enhance brand visibility and revenue growth while contributing to the development of the KBZPay Ecosystem. Digital Acquisition Strategy: Develop and execute digital acquisition strategies to drive traffic, leads, and conversions through various online channels social media, email marketing, and affiliate marketing. Analyze performance metrics and KPIs to optimize campaigns and maximize ROI. Stay updated on industry trends, emerging technologies, and best practices in digital marketing to ensure the effectiveness of acquisition efforts. Partnership Development: Identify and cultivate strategic partnerships with other businesses, influencers, platforms, and organizations to expand brand reach and acquire new businesses and mobile app development partners. Negotiate partnership agreements and collaborate cross-functionally to execute joint marketing initiatives, co-branded campaigns, and promotional activities. Monitor and evaluate partnership performance, identifying opportunities for improvement and growth Data Analysis and Reporting: Utilize data analytics tools to track and analyze digital marketing and partnership performance, providing insights and recommendations for optimization. Generate regular reports and presentations to communicate key metrics, trends, and outcomes to stakeholders. Cross-functional Collaboration: Collaborate with internal teams such as marketing, sales, product development, and finance to align digital acquisition and partnership strategies with overall business objectives. Coordinate with external agencies, vendors, and partners to execute campaigns and initiatives effectively. Budget Management: Develop and manage budgets for digital acquisition campaigns and partnership initiatives, ensuring efficient allocation of resources and adherence to financial targets.
We are on the hunt for an expert Senior Android Developer to spearhead our mobile application projects. With at least 3 years of in-depth experience in Android development, the ideal candidate will be adept in creating and nurturing sophisticated Android applications, ensuring a seamless user experience, performance optimization, and robust architecture. Translate designs and wireframes into high-quality code. Ensure the best possible performance, quality, and responsiveness for applications. Identify and fix bottlenecks and bugs while recommending and implementing performance improvements. Maintain code excellence through writing clean, effi cient, maintainable, and testable code. Integrate with backend services to ensure a seamless ecosystem within the app’s architecture. Stay informed on new mobile app trends, technologies, and best practices to continuously improve the app and the development process. Manage app distribution through beta testing and app store deployments, including the management of app versioning and release notes.
An Excellent Opportunity for ... To trouble/resolve Payroll System issue and work with IT team if necessary. To implement new products of Payroll Business To prepare test case, testing report and PAR (Project Authorization Request), user guide, BRD (Business Requirement Document), NPP (New Product Program), FAQs, Product Agreement and SOP of products. To be a support of Payroll Business’s platform Analyzing applications to be changed for particular business requirements. Providing guidance to support staff on software development and maintenance. Efficient in mapping business requirements by interacting with team and IT department Efficiently delivering of app outcomes by effective facilitation, overseeing technical reporting and monitoring. Able to manage efficiently the team member and other stakeholders while working on the department’s initiatives and products. Work under guidance of Head of Product Development and reporting must be done weekly. To attend the product related meeting with Payroll client and able to discuss about the product details and technical stuff.
The role holder is responsible for the integration, testing and implementation of Deposit Product products as well as to assist development of innovative solutions in collaboration with internal and external stakeholders. Assist Head of Product in implementing current and future Deposit Product Team product strategies Able to do Market research and data analysis of business’s target Run product concept testing and financial projection of the product Design new product and enhance product by collaboration with Business Development team Develop new products, testing, maintaining and report analysis to Deposit related product. Coordinate with Tech, Software Integration team and product related Business Units for product design feasibility checking, product design, development, UAT testing and automation of existing services for operational efficiency Liaise with Finance, Legal & Compliance, Finance, Ops Risk, Fraud Risk on new product programme. Collaborate with Process Policy and Internal Communication Team for internal communication Liaise with the MarComms for public communication (Channel Selection, Contents) Provide necessary training to internal employees for the new products Interact with branches and respective stakeholders to resolve issues related to deposit product in a timely manner Assist in SOP/SLA implementation for more operational efficiency related to Deposit Products Review customer feedback to ensure continued service improvement, identify future client needs, and enhance competitiveness Business analysis and report to Head of Product, Deposit Business Unit Head and Management team
Manage the HNI portfolio of the wealth segment. Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch. Improve EP per customer by increasing the holdings of deposit products and improving penetration of product holding across the bank (such as each customer should go from having say 2-3 products on average to 4-6 products with the bank). Source NTB customers through referrals and other promotional activities. Ensure the HNI portfolio of the branch is growing month on month and win back any lost deposits. Increase the NPS score of the customer base by a pre-agreed percentage. Work closely with the SA/ Branch Operation Team/Branch Incharge. Maintain the Contacts with customers as per the defined relationship matrix. Meetings can also be conducted at the branch in the Branch Incharge room or closest premium banking center to the Branch. Nurture and upgrade existing customers to move to the next level of UHN/HNW offering. Pro-actively engage with customers to understand and analyze their needs, problems and interests to help the bank develop new products, services and interest group based exclusive events & activities for these clients. Maintain customer dossiers as defined by Wealth BU and update information in the CRM. Sales targets for Cross-Sell & Up-sell/ Revenue based targets to be met as per balanced score-card (e.g. increase in balances would be the primary objective, however there would be targets for other products as well). Review product penetration for assigned client base and identify customers for enhancing product penetration. Ensure KYC/AML and other norms are strictly adhered to and customer contact information is kept up to date. Activation of KBZPay / IM banking and other digital channels for each and every UHN/HNW customer and enabling bio-metric/facial recognition. Organize and host customer events for deepening relationships in close coordination with Branch Operation team/Wealth BU. Provide advisory service for customers to be a successful business, linking them to other businesses, helping customers to meet with the bank’s policies in their financing needs for business expansion. Also Offer and meet targets for non-Deposit product’s alike Insurance and other products introduced from time to time. Other duties as assigned.
A Channel Manager who will oversee and develop strategies & initiatives towards the growth of Digital Banking channel. Develop & implement strategic initiatives towards the growth of customer onboardings, engagement, retention, lifetime value, financial performance & features in Digital Banking Conduct thorough analysis & deep understanding of customer profiles, customer behaviors, segments & geographies Drive effective campaigns & programs, targeted segment campaigns, & create new attractive features to meet revenue targets Manage the customer life cycle and enhance lifetime value by cross-selling, up-selling, retention, & dormant activation initiatives, engagement plans and campaigns Monitor, track & measure daily performance of campaigns and brainstorm ideas to maximize campaign performance, reach & effectiveness Responsible for end-to-end process of campaign management from designing campaign frameworks & timeline, implementation, UAT, reporting & monitoring to ensure customer journey, experience, and effective communication channels & tools Write Business Requirement Documents (BRD) related to campaigns, new features, existing features enhancement, and customer journey & experience improvements Conduct competitor analysis and closely monitor current industry updates & trends in the market Conduct research & analysis with customer surveys to get customer insights & review customer feedbacks to plan for next actions Liaise & work closely with internal cross-functional & external stakeholders such as Marketing, PMO, Technology, Product Management, Operation, Finance, Legal, Risk, Vendors, etc… Prepare regular daily, weekly, monthly management review reports and provide insights Conduct training, prepare SOP, FAQ, Userguide, T&C, SLA, and other documentations