Ensuring efficient design analysis, stabilization and improvements of Dynamics’ 365 Finance and Operations solution for (MFS) Mobile Financial Services by SI. This person will have a understanding of ERP business processes preferably from Mobile Financial Services perspective as well as basic in Finance experience, with a background of delivery of Medium to large-scale Microsoft Dynamics 365 Finance solutions. Key Responsibilities Implementation, stabilization & improvements In dept knowledge of all aspects of finance, Procurement & Inventory modules, working with the business stakeholders and System implementors (SI) Work closely with the MFS finance team & (SI) to continue to develop & implement best practice functionality for the MFS modules Manage and control and set ups of all functionalities and transaction flow of ERP Manage All Masters setup post Go live and hand hold Super users & End users for day to day error handling, knowledge gap, work arounds and functionalities Assist with kick-offs, requirement gathering, and knowledge transfer sessions; evaluate the business processes and contribute to business requirement document Analyze requirements and objectives, suggest Business Re-Engineering processes, eliminate non-value addition processes, and derive how best the software can address client's business process Review Fit-gap analysis, review the conversion of requirements to functional specs and functional design documents Work closely with MFS team, SI and other team members to define, design, and align the business application to the business requirements, in order to ensure E2E business solution delivery by SI. Evaluate & finalize with MFS & SI the Configuration and Financial Management processes/systems to improve business requirements, such as Chart of Accounts, Consolidation of Accounts, Financial Reporting per Business unit/department, Exchange Rates, Intercompany Accounting, Ledger Accruals and Allocations, Accounts Receivable and Accounts Payable, Procurement, inventory, Work flow approvals, Fixed Assets, Cash and Bank Management Align with SI consultants in delivering changes, improvements to meet business expectations; own and deliver successful completion of projects including documents, user manuals Participate in the development of functional design documentation and technical specifications, unit and system test scripts, and deployment plans Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements is gathered, that those requirements align with business objectives while gaining a full understanding of current business processes. Ensure to build cross validation rules to prevent data entry errors and correct recording of transactions Training focus Responsible for conducting user acceptance testing and ensure proper training by SI to Super user & end Users resources to successfully use and maintain the Dynamics 365 application. Follows the use of the prescribed Dynamics 365 implementation methodology Responsible for a transition to Support Provide the training to key users for getting them certified as functional consultant from Microsoft for D365 ERP Enterprise. Preparing user manuals and train existing/new users for efficient & automated functionalities Project milestones delivery focus Facilitate functional sessions and periodic status meetings with MFS & SI to ensure smooth & timely delivery of ERP implementation, Go live, stabilization & improvements Conduct functional testing of modifications and sub-processes during & after the implementation process to identify the bugs/fixes for improvements Engage with MFS project managers, defining MFS strategies and requirements, guide MFS through the implementation process, configure the application according to customer requirements, develop data conversion plans Ensure delivery of high-quality services and product for MFS. Technical function Software troubleshooting skills required. Work with SI to identify/resolve all issues that could impact project scope and/or timeframe. Drives continuous process improvement in the implementation methodology and best practices. Handles escalated issues with help of SI. Manages & resolve all L1 Support for all ERP users Co-ordinate with SI & Microsoft team for theL2 & L3 support and tickets resolutions in timely & efficient manner.
Ensuring that all Day-to-Day Operations are running smoothly especially in Disbursements & Settlements, Onboarding Agents and Reconciliation of E-Moneys. As well, to understand risk and manage policies & control are in place & followed by the team. For digital, new products & deployments, making all requirements are designed & delivered as per the delivery timeline. The role is to act as the key team leader of E-Money Operations team after HOD and Senior Manager. Key Responsibilities and Accountabilities Design and review the policy and procedures for the E-Money Operations department Ensure that Operational manual & policies are in place and followed by the team Drive all Operations in an accurate, appropriate & cost-effective way Monitor adherence to and comply with defined SOPs/SLAs Improve operational management systems, process automations, and best practices Understand the Risk & adding controls in the processes for mitigating any fraud. Manage the inter linking of wallets with banks, cards & other third-party systems Agents, Billers & Merchants are on boarded within agreed turn-around time Lead to deliver the accurate disbursements, settlements & reporting as per the defined schedule Ensure all relevant accounts reconciliations delivered as per SLA, and resolve any financial Loss/Liabilities in accordance with Regulations & Business requirements Coordination with partners bank and correspondent banks for any reporting & reconciliation issue, ensure the reconciliations of all accounts Monitor & manage Complaint Management within agreed SLAs Ensure SIM replacement supporting to SND team in place Provide Operational Supports in Ongoing System Enhancements Change Request Manage the end-to-end UAT testing and ensuring that all requirements are designed & delivered as per the initiated requirements Coordination with all internal & external stakeholders for Operational Inputs on the New Products, Projects, and Business Requirements Liaise with all external stakeholders and partners for any process flow and organizational alignment Reporting & Coordination with Internal & External Stakeholders for executing the smooth operational activities Ensure to maintain proper record keeping/archival of all related documents Reporting and Liaising with Regulatory and Governance for any audit and internal control review & assessments. Competencies Self-driven, self-management and smart interpersonal skill Emotional Intelligence, Influence and Motivation Skill Professionalism and strong work ethic Team management and collaboration Employee training and development Excellent Leadership, Relationship & Governance Communications Detailed-oriented, Strategic Thinking & Foresight Reliability and Dependability Time Management, Prioritization and Delegation Critical thinking and Outstanding problem-solving skill Proactive management strategy and Result-based improvement Commercial acumen and Change Management Professional Project Management and Decision Making Confidence and ability to propose/defend options & perspectives to influence strategic product management decisions Experience, Functional Skills and Knowledge Areas Solid Experience in Operations, Reconciliations, Settlements & Disbursements, and Reporting. Proven experience setting up and administrating the Process and Policy designs. Strong influencing skills, ability to lead work in a virtual and multi-cultural environment, often without direct line authority Ability to lead and coach the team assertively. Leadership skills and problem-solving approach. Hands on experience on UAT Testing and System Change Deployments. Strong awareness on Risk Control and Fraud management. In-depth knowledge and hands on experience of spreadsheet and advance & complex excel Experience leading cross-functional teams against identified objectives.
Providing full, life cycle procurement support of business-driven projects for Digital Money Myanmar Co.,Ltd. This role will have frequent interaction with team members and customers in the execution of projects that help customers achieve significant value in the form of improved pricing, quality, delivery, supplier performance and other aspects of total cost. Key Result Areas Providing Sourcing related strategic and operational support and guidance to the organization. Work in self-directed / cross functional teams. Manage Supplier Relationship Management (SRM) and Contract Governance (CG) processes. Provide expert advice and assistance to all stakeholders (where applicable) in regards to Sourcing plans and activities (supplier performance, governance, verification, assessment). Developing solid links with category A (critical suppliers) and category B Suppliers to ensure adherence to all contractual commitments and participate in contract negotiations and amendments. Take responsibility in knowing the various customers (internal and external) and their needs by active search and maintains direct relationship with major/critical customers. Key Responsibilities and Accountabilities To manage procurement process, from Tender Preparation to Contract Issuance To ensure tender process is executed in a compliance method Discover profitable suppliers and initiate business and organization partnerships Responsible to assist our customers address urgent and critical business initiatives and projects with strong project management and procurement support Responsible for supporting stakeholders in defining requirements (service levels, scope of work, volume forecasts...), opportunity definition and sourcing strategy Provide IT specific commercial advice and input to establish the technology options to be included for the sourcing process, in conjunction with the client technology team Provide qualitative input to the recommended technology sourcing approach (phasing, selection criteria) to deliver the optimal commercial and technology outcomes Where required, provide input to the client team around the advantages/disadvantages of any IT Transformative options eg. Outsourcing, Managed Services Analyze current spend in detail, supplier base, supply pattern and define a granular baseline that will allow accurate savings calculation Communicate frequently and professionally with customer stakeholders regarding the status of the procurement project conducted Be responsible for the whole project execution and meet the timelines, quality and deliverables expected , leverage Accenture Source-to-Contract platform to closely manage the sourcing project Perform supplier research and identification, review accuracy of the scope to tender with stakeholder, prepare RFP, engage with tenderers Analyze proposal (commercial), liaise with end user(s) to obtain technical and risk evaluations, perform bid analysis and saving identification, coordinate award decision with stakeholder (s) Negotiate with shortlisted vendors to meet client expectations from commercial, technical and legal perspectives Draft contract, support implementation tasks when required. Key Stakeholders Wave (Internal) : Leadership Team / User Teams / Finance Team Joint Venture Partners: Sales, Support functions, Strategy, Management External: Regulators, Auditors Vendors and Contractors : As the source of supply of products and services as well as outsourcing partner
Key Responsibilities and Accountabilities Work closely with IT security to monitor the company’s cloud privacy. Respond to technical issues in a professional and timely manner. Offer guidance in infrastructure movement techniques, including bulk application transfers into the cloud. Identify solutions to successfully meet the needs of the company. Shares best practices, lessons learned and constantly updates the technical system architecture. Vet and select cloud providers and third-party services. Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform. To prepare documentation update for system and network architectures Design, architect, and implement cloud solutions / end-to-end infrastructure solutions utilizing AWS Public Cloud and VMware Private Cloud platforms. Implement and manage Kubernetes clusters using tools such as Rancher, ensuring high availability, scalability, and performance. Develop infrastructure as code (IaC) using Terraform and CloudFormation to automate deployment and management tasks. Configure and manage monitoring and logging solutions such as Elastic Stack (ELK), Zabbix, and Datadog for proactive infrastructure monitoring and troubleshooting. Implement and manage Network Security firewalls such as Palo Alto, Fortinet, CheckPoint to ensure network security and compliance. Configure and manage routing and switching infrastructure, including VPN technologies and advanced networking protocols such as OSPF and BGP. Utilize Cloudflare for content delivery, DNS management, and DDoS protection. Implement and manage CI/CD pipelines using Jenkins, ArgoCD, and Helm to automate software delivery processes. Manage Linux servers, including installation, configuration, and troubleshooting. Develop shell scripts and leverage at least one programming language for automation and integration purposes. Collaborate with cross-functional teams and peer organization to design and implement scalable and resilient infrastructure architectures. Key Performance and Success Indicators Wave Money, DMM business continuity in county Self-performance Client focus and orientation Result-based improvement and management Leadership and people management Key Stakeholders Wave : Product team, Head of Technical Operations & Architecture, Head of Security & Compliance , Product Manager , Program Manager Telenor partner : Telenor IT, Telenor App Team Yoma partner : Yoma IT Vendors : App, middleware, core mobile financial services platform Competencies Coordination Self-improvement Teamwork Outstanding problem-solving skill. Attention to detail. Self-driven Interpersonal Skill Organization Skill Communication –written and verbal Development of junior and surrounding staff Decision making (rapid and deep consideration) Organization development
Position Purpose: To lead and bridge research and provide key insights for product pipeline, overall research projects, and manage external market research firms for quality control and deliverables. Key responsibilities: Managing and overseeing research projects for quality control, on time delivery, and communicating key insights to the management team. Applying research including market research, design thinking, human-centered design (HCD) and using prototyping, ethnographic studies, and user research techniques to support product development and architecture. Conduct regular and ad hoc research as needed by coming up with the right research design, frameworks, questionnaires and discussion guide, recruitment for interviewees, synthesizing the data, preparing and presenting decks and reports. Manage internal key stakeholders throughout the research to ensure their buy-in and effective implementation of the key recommendations. Collaborate with cross teams and key stakeholders such as commercial, product, and IT teams for alignment and key deliverables. Competencies: Strong experience in design research, analysis and presentations (visual storytelling) of the key actionable insights. Knowledge of market research, design thinking, and product management will be an added advantage. Strong analytical skills and passion for uncovering deep actionable insights for key stakeholders. Excellent communication skills (both Burmese and English) Strong project management skills and abilities to get things done on time. Ability to work in a fast-paced environment and is self-sufficient.
Position Purpose The Business Development Specialist will be responsible for driving growth of payroll service (Corporate, SMEs & NGOs), expansion of client network & base and relationship development. Key Responsibilities and Accountabilities Planning on weekly and monthly sales calls and concentrate on Non-Government Organizations as well as other corporate sectors. Acquire and onboard new payroll partners and achieve monthly target. Maintain relationship with existing clients and smooth coordination with internal departments for on-time performance. Proactively exploring new range of corporate sales channels in the market and drive for conversion. Responsible to prepare reports and have an overview on monthly/weekly performance of existing clients. Ensure the daily fund and PO data of disbursement clients are accurate. Contracting & executing in coordination with Legal, Finance & Operation department. Prioritizing individual attention along with regular and direct customer engagement. Identify and explore new business opportunities and regular follow up with potential clients. Key Performance and Success Indicators Business development and sales Key Account management Partnerships development Result driven and KPI focused performance Stakeholders’ collaboration and coordination Effective communication Competencies Stakeholders’ relationship development and management Project coordination Sales and Business Development Governance Customer service Positive Attitude Result and KPI driven
Supporting business planning, strategy, and channel support. The role is required to perform data analysis and high-quality reporting. Key Responsibilities and Accountabilities Responsible for business planning, target working and monitoring Support strategy and planning for distribution setup and dimensioning Monitor and provide guidance to all channels to achieve sales and service targets Determine key gaps in market distribution and suggest actions Monitor the issue resolution of Partner Channel to ensure issues are properly resolved within the agreed SLA Conduct and provide guidance in process of design and execution of channel event and activity to support the management of distribution channel to promote and achieve sales objectives Review and evaluate trade campaigns, channel activities and channel communications effectively Planning of new initiatives channel campaign launch and new product/service launch into channels to ensure successful implementation Continuously update oneself with changes in related trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels Required to perform complicated tasks Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities Be accountable for other certain works as assigned from immediate superior level Key Performance and Success Indicators Wave Money, DMM business continuity in county Self-performance Client focus and orientation Result-based improvement and management Leadership and people management Competencies Partnership Communication Governance Management Decision making Vision setting Organization development
Develop and maintain performance measurement frameworks, KPIs, and dashboards to track organizational performance. Analyze performance data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to management based on performance analysis. Prepare regular performance reports and presentations for senior management and key stakeholders. Ensure timely and accurate dissemination of performance information to relevant parties. Collaborate with department heads to gather performance data and insights for reporting purposes. Assist in the development and implementation of strategic plans, goals, and objectives. Align performance metrics with strategic priorities and initiatives. Monitor progress towards strategic objectives and provide feedback to management. Work closely with business units for reviewing business performance and assessing the key revenue and cost drivers to ensure key KPIs are achievable and financial objectives are deliverable. Analyze various cost components to identify areas for cost optimization and efficiency improvements. Identify risks and opportunities and recommend strategies to management to achieve financial goals and targets. Support business and financial performance reviews with senior management by providing insightful information. Provide decision support through scenario analysis, sensitivity analysis, and business case development. Identify opportunities to streamline processes and improve efficiency in performance management. Work with cross-functional teams to implement process improvements and best practices. Leverage technology and automation tools to enhance performance management processes. Assist in evaluating capital expenditure proposals and assessing their financial feasibility. Conduct research and analysis on industry trends, competitor performance, and market dynamics. Provide analytical support for business cases, investment evaluations, and strategic initiatives. Participate in special projects and initiatives as assigned by management
Position Purpose This position will play a crucial role in supporting the development and execution of brand strategies and communication initiatives. Your primary responsibility will be to assist the Brand Manager in implementing comprehensive marketing campaigns that align with our company's brand identity and objectives. This role requires a strong combination of strategic thinking, project management skills, and a passion for storytelling through various communication channels. Key Result Areas Implementing Communication Strategies : Implementing communication strategies that align with the organization's goals and objectives. This involves understanding the target audience, identifying key messages, and selecting appropriate communication channels. Internal Communication Management : Facilitate effective communication within the organization. Ensure that important information is disseminated to all employees, promote a positive company culture, and keep employees informed about organizational changes and updates. External Communication and Public Relations : Manage external communication to enhance the organization's reputation and public image. Engage with media, stakeholders, and the public to build positive relationships and handle crisis communication when necessary. Content Creation and Management : Oversee the development of compelling and relevant content for various communication channels such as websites, social media, newsletters, and press releases. Ensure that the content is consistent with the organization's brand and messaging. Media Relations : Foster relationships with journalists, media outlets, and influencers to secure positive media coverage and manage media inquiries effectively. Digital and Social Media Management : Develop and execute a social media strategy to increase brand awareness, engagement, and reach. Monitor social media platforms, respond to comments and messages, and track the performance of social media campaigns. Cross-Functional Collaboration: Collaborate with other departments and teams to ensure consistent messaging and alignment of communication efforts with broader organizational strategies. Crisis Communication Management : Develop and implement crisis communication plans to address potential reputational risks and manage communication during challenging situations. Key Responsibilities and Accountabilities Communication Planning : Support the development of integrated communication plans that effectively promote the brand and its products/services. Assist in creating compelling communication messages and content tailored to target audiences. Coordinate with internal stakeholders and external agencies to execute communication campaigns across various channels, including digital, print, social media, events, and PR. Content Development : Collaborate with the marketing team to generate engaging and persuasive content that reinforces the brand identity. Assist in producing high-quality written materials, including blog posts, articles, press releases, and marketing collateral. Digital Marketing: Aid in managing the company's online presence, including social media platforms, website, and other digital channels. Monitor social media trends, track performance metrics, and propose recommendations for improvement. Key Performance and Success Indicators Brand Awareness : Increase in brand mentions and visibility across various media channels. Growth in the number of social media followers and subscribers. Improvement in brand sentiment analysis and perception among the target audience. Media Reach : Earned media coverage (press mentions, features, interviews, etc.) in relevant media outlets. Monitoring media impressions and calculating the total reach of communication efforts. Engagement metrics such as bounce rate, click-through rate (CTR), and conversion rate. Downloads or views of key content pieces, such as whitepapers, infographics, or videos. Social Media Performance : Engagement metrics on social media platforms, including likes, shares, comments, and retweets. Growth in the number of followers and reach of social media posts. Public Relations (PR) Impact : Tracking media coverage and PR mentions in influential outlets. Evaluating the quality and tone of media coverage (positive, neutral, negative). Key Stakeholders This position will need to communicate with broad range of stakeholders. External: Agencies, Yoma group of companies, Partners Internal: Immediate team and reporting line, Product, Technology, Finance, Operations etc., to achieve the goals of Partners Program in the Digital Business.