The role of the Admin and Customer Service Manager is to ensure the Competitive Pest Services Myanmar office (Mayangone) runs smoothly and efficiently. The candidate is responsible for organising and coordinating all internal operations and procedures, namely workflow systems, policy implementation, record-keeping and external supplier management. The Admin and Customer Service Manager also supervises the responsibilities of the Customer Service Executives and Administrative Assistants, and attends key business development meetings throughout the country.

The Admin and Customer Service Manager is highly organised and a master multi-tasker, confident developing relationships with a diverse range of people.

• Establish standards and procedures to ensure efficient operation of the Competitive Pest Services office, and review/adjust those standards and procedures where necessary.
• Attend key Business Development Meetings and potential new clients.
• Manage unforeseen disruptions or problems in a quick and effective manner.
• Implement and monitor adherence to office policies, particularly OH&S.
• Ability to work with minimal supervision, and report to Australian management team.
• Ensuring that all office processes, as far as is reasonably possible, take place in an environmentally conscious and sustainable manner.
• Advise on the ongoing improvement of office systems, layout and equipment.
• Manage the repair and replacement of office equipment, where necessary.
• Record IT issues and managing their resolution.
• Ensure adequate staff numbers to cover for long-term absences and peaks in workload.
• Fill out Non Conformance Reports in the case of a major issue that requires resolution.
• Plan and co-ordinate staff gatherings and events.
• Monitor all filing systems, both digital and hard copy, redesigning or improving these systems where appropriate.
• Monitor the client database, to ensure it is accurate and up-to-date.
• Act as the primary point of contact for the landlord and external service providers, such as electricity, IT, cleaning, inventory etc.
• Check, replenish and maintain stock and inventory levels.
• Manage and (when necessary) review the list of engaged office suppliers for cost and quality.
• Assist HR with office induction for all new employees, including greeting them on the first day and showing them the premises.
• Assist HR with recruitment for any new Customer Care Executives, Pest Management Technicians and/or Administrative Assistants, involving the Operations Manager at second round interviews.
• Manage the ongoing development of Customer Care Executives and Administrative Assistants, and disciplining negative behavior or misconduct where necessary.

International Passport would be preferred so that trips to Competitive Pest Services Australian offices can be organised at last minute.

Interviews will be conducted from week commencing 27 May.