• Coordination with customer, sales and service team.• Solve the customer complain and Support Customer Requirement.• Prepare quotation for Maintenance contract & Part Proposal.• Spare Part recommendation. • Control and Plan for the Spare Parts Stock, and Order through Karcher infonet.• Follow up quotation & proposal,• To follow up with the customer for the receivable payment.• Parts ordering, and receiving, Site Survey and Demonstration, PDI Commissioning, troubleshooting and repairing, Warranty claim• Aftersales support for Karcher, Power Heavy equipment & Hansa Flex & M&E• Prepare Service Schedule Arrangement and report to Manager.• Spare Parts Recommendation and repairing & sourcing the parts locally (if available).• Prepare the costing & coordinate with Service Admin to create the Quotation for service, spare parts and rental.• Send the Quotation to customer after AFS Manager Approved.• To follow up quotations that sent to customer.• Coordinate with Parts Admin for the Parts Requirement after receiving quotation approval.• Check with Service Admin to Issue the Invoices for the Performed job and Delivered Parts.• Support to sale Team for the Site Survey, Commissioning & demonstration.• Supporting PE,HE & M&E (After Sales Team) for the Job requirement.• Supporting Admin for the Machine serial no. Engine Model, Serial No. etc...
• GTI or Any graduated (Engineer prefer)• At Least 3 years experience in relevant field. • Microsoft Office• English Reading, Writing, Speaking and Emailing.• Require good communication skill in customer support.• Require good coordinating, organizing in teamwork.• Must be Manual Drive
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For over 30 years, RMA has supported the needs of customers in Southeast Asia and across the globe, through automotive modification, service and parts distribution, infrastructure, engineering, hospitality and financial services.We employ over 7,500 people in 14 countries. RMA is the partner of choice for the world's leading automotive, equipment, services and food brands, bringing essential products and services to markets worldwide.