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Assistant Manager – Contact Centre

Yoma Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
12 Apr 2019
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Assistant Manager – Contact Centre
Yoma Bank, | Yangon

Assistant Manager – Contact Centre

Yoma Bank

Assistant Manager – Contact Centre

Yoma Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

The role is to assist improvement on Contact Center operations in order to enable holistic, seamless and effective communication and interaction between Yoma Bank and its current and potential customers.

Essential Duties and Responsibilities

• Assist in developing and executing a contact center strategy in support of the Bank’s sale and service culture and digital mass market objectives
• Assist in unifying existing customer contact and all communication channels into a coherent contact infrastructure
• Assist in making improvements on a constant basis to provide prompt, pleasant and productive customer experience and interactions
• Assist in meeting all established SLAs and in producing necessary dashboards and reports as requested by various business units and stakeholders.
• Manage improvements on call center daily operations (Inbound / Outbound) and coordinate with all stakeholders to help deliver the overall goals
• Interact with all stakeholders to help solve complex customer complaints and proactively head off negative service trends
• Initiate and perform the Contact Center billing matter with internal cross functions.
• Build, grow and lead a strong team of call center operatives to provide better customer satisfaction
• Perform other duties and tasks as assigned

Open To

Male/Female

Job Requirements

Knowledge & Skills
Essential
• Ability to analyze data and write clear and concise reports.
• Ability to establish and maintain an effective working relationship with call center supervisors and client agency staff.
• Highly analytical and data-driven, with an excellent command of Excel (MS office).

Education & Special Training
Essential
• Completion of a university degree

Experience
Essential
• At least 2-3 years’ experience in a call center

Languages
Essential
• Excellent communication (written and verbal), analytical and interpersonal skills in Myanmar and English.

What We Can Offer

Benefits

- Ferry provided
- OT Payment
- Annual Performance Bonus

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques