Assistant Manager will be responsible for supporting the Manager in leading the department’s team to achieve sales, service, and operational excellence.

Essential Duties and Responsibilities:
• Assist and support the manager in leading a team of sales and service professionals to meet and exceed sales goals and customer delight targets.
• Responsible for daily implementation of Manager’s directives.
• Spend a majority of the time in the market and direct/train the team as required
• Sell to distributors and manage the day-to-day aspects of running IG’s sale.
• In manager’s absence, assume operational responsibility for the department.
• Establish staffing schedule, recruiting and performance management.
• Accountable for the day to day management of sales and service fulfillment including operational excellence and compliance related to those activities, while frequently updating manager on these issues.
• Maintain the highest level of customer service and demonstrate core values and exhibit WB’s spirit in all actions.
• Ensuring the department achieves the highest level of efficiency by overseeing daily operational performance.
• Enhancing customer satisfaction by consistently engaging and connecting with customers to exceed service expectations in timely manner and by effectively resolving problems.
• Plan, coordinate, and monitor the overall activities and operations of the branch
• Performing the Manager’s supervisory and operational responsibilities during his/her absence by making sound decisions and motivating team members to build exceptional teamwork to maintain winning attitude and positive behavior.
• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
• Customer and distributor management, including but not limited to: monitoring wholesalers' and industrial users’ pricing; development of sales incentive programs and inventory control; monitoring orders, deliveries, and "chargeback" invoices; reviewing and timely submission of depletion reports
• Confers with distributor and company management and sales staff to formulate plans for improving sales and evaluating competition.
• Listens to distributors, wholesalers, complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Executes both year-end and mid fiscal reviews with distributors.
• Report and investigate all complaints in a timely manner; identifies ways to eliminate risk of reoccurrence; complete audits; conduct monthly meetings and trainings; maintain compliance with the organization’s policy and procedure.
• Participate in quarterly management meetings
• Receive and work with production team and visit the factory to maintain the excellent communication between departments and ensure the quality of the products

Staff Management
• Provide leadership and support to work team; coach, guide and develop the right people; “Inspiring people to Enjoy Life through Work”.
• Drive company focus, manage culture, encourage a strong work ethic and foster an environment of trust and respect. Communicate and support company policies and decisions in a positive manner.
• Train employees to do their job and set standards for work performance. Recognize and address performance strengths and challenges of staff. Handle employee issues, concerns, and complaints in an objective and confidential manner.
• Demonstrate a positive attitude to create a teamwork
• Other duties as assigned

• Bachelor's degree in Finance, Business Administration or a combination of education and relevant experience.
• 5 - 7 years of experience in Sale, operation and leadership role
• Resourceful and proficiency in problem solving
• History of meeting/exceeding deadlines and delivering high quality results
• Proven ability to identify, focus, and own high priority tasks
• Ability to manage time effectively according to priorities and timelines
• Must be self-motivated and apply good judgment and decision-making skills
• Excellent written, verbal and interpersonal skills
• Strong Microsoft Office abilities with a heavy concentration in Excel