1 > Support and follow the instructions from tour operator
2 > Plan and sell transportations, accommodations, insurance and other travel services
3 > Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
4 > Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
5 > Book transportation, make hotel reservations and collect payment/fees
6 > Use promotional techniques and prepare promotional materials to sell itinerary tour packages
7 > Deal with occurring travel problems, complaints or refunds
8 > Attend travel seminars to remain updated with tourism trends
9 > Enter data into our software and maintain client files
10 > Network with tour operators
11 > Maintain statistical and financial records
12 > Meet profit and sales targets

Key skills for tour operators
1 > Bachelor Degree / Diploma
2 > A demonstrable interest in travel
3 > Knowledge of key holiday destinations
4 > English language skills
5 > Excellent interpersonal skills
6 > Communication skills
7 > Customer service skills
8 > Organisational skills
9 > IT skills
10 > Commercial awareness
11 > Good time management skills
12 > The ability to work well as part of a team
13 > Flexibility
14 > The ability to cope under pressure
15 > Good sales skills, both over the telephone and face-to-face
16 > Good oral and written skills