• Promotes dealership by presenting professional image, positive attitude, and clean work area.• Road tests vehicles to ensure repairs are completed properly.• Suggests additional work that is needed to the Service Advisor or Shop Foreman so the customer may be notified.• Completes service and repair assignments correctly, to pass quality inspections or test drives.• Collects all necessary information before requesting parts (e.g., model year, etc.).• Maintains sufficient personally-owned tools; keeps tools in good working order.• Notifies Shop Foreman and Service Advisor if delays are expected.• Maintains cleanliness of the customer's vehicle.• Submits all claims promptly.• Promotes a productive working relationship with others.• Actively listens to concerns; takes action to respond to others’ needs.• Speaks clearly, concisely, and effectively.• Provides clear and legible record of service completed for both customer and dealership use.• Has an approachable style; fosters open communication through active listening.• Assists Service Advisors, if necessary, to explain completed repairs to a customer.• Assists other Technicians when needed.• Effectively handles and implements changes in Service Department.• Listens to and supports new ideas and approaches; adapts to change quickly.• Maintains composure when faced with multiple demands.• Meets or exceeds flat rate time allowances.
Education, training and/or certifications should clearly demonstrate the possession of the knowledge and skills stated above. • High School degree or equivalent preferred• Other certifications or licenses as required by law• Driver’s license• Certification preferred in one or more of the following areas:• Electrical or Electronic Systems• Brakes• Heating and Air Conditioning• Suspension and Steering • Manual Drive Train and Axles• Automatic Transmission and Transaxle• Engine Performance• Engine RepairKNOWLEDGE, SKILLS AND EXPERIENCE:ESSENTIAL:• Minimum 2 years experience in automotive repair or service; 4 or more years preferred• Tools required to perform repairs and services OTHER:• Moving about the dealership to complete auto service and repair• Using hand and/or power tools and equipment consistent with industry standards• Using computer to look up information• Standing for 6 to 8 hours in a shift• Bending, stretching, lifting, reaching, and climbing• Utilizing physical and manual dexterity• Lifting up to 70 lbs• Working Conditions:• Noise• Vibration• Paint• Dust• Exhaust fumes• Other hazardous and non-hazardous material
*As per company policy
*Learn new skills on the job
Capital Automotive Ltd. is the leading provider of lifestyle Automotive & Agricultural Sales and Services in Myanmar.We are a Joint Venture between Capital Diamond Star Group, one of Myanmar’s most respected and prominent conglomerates, and RMA Group, a global company specializing in providing infrastructure and automotive service solutions for developing economies.Capital Automotive is the sole distributor and dealer of world class Ford, Jaguar, Land Rover and John Deere.