Principal Duties and Responsibilities:
• Promotes dealership by presenting professional image, positive attitude, and clean work area.
• Road tests vehicles to ensure repairs are completed properly.
• Suggests additional work that is needed to the Service Advisor or Shop Foreman so the customer may be notified.
• Completes service and repair assignments correctly, to pass quality inspections or test drives.
• Collects all necessary information before requesting parts (e.g., model year, etc.).
• Maintains sufficient personally-owned tools; keeps tools in good working order.
Additional Duties and Responsibilities:
• Notifies Shop Foreman and Service Advisor if delays are expected.
• Maintains cleanliness of the customer's vehicle.
• Submits all claims promptly.

Working Effectively With Others
Principal Duties and Responsibilities:
• Promotes a productive working relationship with others.
• Actively listens to concerns; takes action to respond to others’ needs.
• Speaks clearly, concisely, and effectively.
• Provides clear and legible record of service completed for both customer and dealership use.
• Has an approachable style; fosters open communication through active listening.
Additional Duties and Responsibilities:
• Assists Service Advisors, if necessary, to explain completed repairs to a customer.
• Assists other Technicians when needed.

Handling Pressure
Principal Duties and Responsibilities:
• Effectively handles and implements changes in Service Department.
• Listens to and supports new ideas and approaches; adapts to change quickly.
• Maintains composure when faced with multiple demands.
• Meets or exceeds flat rate time allowances.
Additional Duties and Responsibilities:
• Successfully performs overlapping tasks
Managing Complexity
Principal Duties and Responsibilities:
• Prioritizes work to meet demands and customer needs.
• Makes decisions regarding repair options; asks for assistance as necessary.
• Completes repair orders within specified time frame and alerts appropriate personnel if delayed.
Additional Duties and Responsibilities:
• Takes necessary steps to minimize time spent waiting for parts.
• Coordinates with Parts Department to ensure parts are available to complete repair.

Understanding and Using Business Knowledge
Principal Duties and Responsibilities:
• Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; ensures facility is clean and organized at all times.
• Performs factory warranty repairs according to established procedures.
• Follows all hazardous waste and safety regulations and company policies.
Additional Duties and Responsibilities:
• Utilizes Ford-provided technical assistance (e.g., Technical Bulletins, Hotlines, OASIS, WDS, other)
• Stays up-to-date on the latest technical services through training, bulletins, campaigns, etc.
• Acquires necessary training as required.

Applying the Basics
Principal Duties and Responsibilities:
• Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.
• Uses computer to look up part availability and repair orders.
• Uses manuals including diagrams as necessary to complete the repair order.
• Properly disposes of used parts and returns unused parts to the Parts Counterperson.
• Completes time ticket correctly.
• Uses diagnostic procedure to identify the symptoms of the problem, the conditions under which they occur, the OASIS symptom codes that are appropriate for the symptoms listed, as well as how often the symptoms occur.
Additional Duties and Responsibilities:
• Follows safety rules and regulations.
• Completes warranty repair orders according to policy.
• Returns special tools and reference materials to their designated locations.

• Minimum 2 years experience in automotive repair or service; 4 or more years preferred
• Tools required to perform repairs and services
• Driver’s license