Job Purpose:
• Supervise and manage complete network FO function of network including reporting of all domain. To ensure no alarm miss and timely restoration of fault.

Principal Accountabilities:
• Provide Second Level System Support with product expertise to resolve fault issues escalated from first level (Front Office and Field Maintenance) diagnostics
• Carry out advance remote fault investigation and rectification
• Provide support for Emergency incident management
• Provide guidance and support for network changes operation
• Produce technical reports to identify root cause of problems and give Preventative guidance to avoid recurring problems
• Manage trouble ticket escalated to the Third Level Support when needed for resolving network problem or complex problems, track the trouble resolution until resolution is implemented
• Regular review and update technical instructions and procedures
• Develop new technical methodologies and procedures as required
• Provide technical guidance to tier 1 staff to improve technical competence, fault rectification time, and reduce fault escalation
• Develop Preventative Maintenance Procedure and recommend scheduling for different teams
• Review O&M Methodologies and Procedures and update on a regular basis
• Train surveillance staff to improve their skills and reduce the number of escalated Trouble Tickets
• Proactively investigate network performance from network indicators and Trouble Tickets created by the performance group

Communications & Working Relationships:
• NOC FO, performance team, cross function handling and troubleshooting, follow up with OEM for L2/L3 issues, RCA sharing with higher management, reporting of task on weekly basis.

Framework, Boundaries, Decision Making Authority and Responsibility:
• Advance technical support and reporting (Root Cause Analysis).
• Problem Management
• Change Management
• Configuration Management
• Preventive Maintenance Planning
• 3rd party Support Management

Knowledge Skills and Experience:
• Degree/Diploma: B.Sc Engineering, Electronic Engineering, and engineering in related field.
• Minimum 4 years LTE experience in respective domain.
• Minimum 3 Years Mobile Telecommunications management experience including network performance and NOC BO part handling.