ROLE PURPOSEThe Digital Retail Division is responsible for developing Yoma Bank’s mass market retail financial services business. In its early phase, the Division is focusing on developing products and channels to service lower to mid income customers outside of the branch network. The Division operates as a design practice. We start with inspiration about how to make financial services work for mass market customers. We gather information about customers and markets. We iterate through prototype tests with customers until we make the solution work. And then we engineer the solution to scale. We build customer value like this using apps, web interfaces, good old fashion financial product designs, data analytics and automated credit scoring, digital coaching and chat bots, and cash merchant networks. The Business Analyst & Process Designer will work alongside Project Leads, UX designers and developers to design and document business processes and requirements that will drive product definition.RESPONSIBILITIESAs a practitioner, you will work under the direction of the Head of Service design, and alongside a multi-disciplinary team to deliver a suite of digital and service product design development projects, from initial definition of value proposition and discovery through to prototyping, pilot and launch. On specific products and projects, you will work closely with the Project Lead and colleagues in business intelligence, UX, technology and operations to define and articulate business requirements and process solutions that meet them in a simple and elegant way. Specifically, you will be responsible for:- Ensure customer-driven process and product design considering user pain points & usability test results, while using market & industry knowledge to deliver a well- positioned final process- Setting ambitious and clear end-state process vision and communicate ‘the new process ’ effectively to key stakeholders and the test of the team- Own the end-to-end process changes from inception, and determine cost impact once solution enters production- Identify and execute process changes and provide expert support on key process and technology initiatives- Build backlog of product features, i.e. write user stories and acceptance criteria together with his/her work-cell team- Continuously develop backlog ensuring all items are clearly described, estimated and prioritized- Exercise strong decision making mandate from executive group
Knowledge & SkillsEssential- Comprehensive knowledge of existing journey processes- Carries experience designing for multi-touch point service experiences, including extensive experience in software design- Strong communication skills with ability to communicate complex messages and trade-offs and tell a compelling story- Possesses rigor in execution and attention to detail and passion to challenge status quo to find new solutions and drive out of the box ideas – loves and embraces changeEducation & Special TrainingEssential- Your education and work experience will need to show that you have the necessary skills.ExperienceEssential- Has worked in a product development environment before, alongside Product Owners and UX designers- Has experience bringing products to market, and can collaborate with teammates from business intelligence, technology and data analytics to shape and refine a product.- Experience in Agile Development, with specific BA (or similar) experience preferred, should be confident in managing LanguagesEssential- Fluent in English - Fluency in written and spoken Myanmar a plusKPIs- Delivery of product development deliverable and assets on schedule that meet customer and business requirements.
- Annual bonus- Ferry provide- OT payment
- An awesome company
- Join a winning team
- You can make a difference
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
Yoma Bank is one of Myanmar’s largest private banks, with 2000 employees and more than 50 branches nationwide. The Bank was founded by Mr Serge Pun and its first branch was opened in August 1993 in front of the iconic Aung San Stadium in Yangon.Yoma Bank has invested heavily in technology to optimize its nationwide branch network and is recognized for its efficient remittance services. It was the first bank in Myanmar to use a computerized accounting system, and pioneered wireless banking communications. By 2003 Yoma Bank had grown to be one of the biggest banks in the country with 41 branches in 24 cities providing secure and efficient banking services nationwide.In 2003, Myanmar experienced a financial crisis which had a significant impact on the banking industry. This led to the closure of many private banks while Yoma Bank's business activities were severely limited and had to sustain on domestic remittances. Yoma Bank’s remittance service still remains to be the most reliable and trusted in the country.A new chapter began in August, 2012 when Yoma Bank regained its full banking license. With more than 50 branches across Myanmar, the Bank strives to become a leading SME Bank in Myanmar. With more than twenty years’ experience in Myanmar’s financial sector, Yoma Bank is well positioned to support the continued growth of the Country in this period of transition.