ROLE PURPOSE

The Digital Retail Division is responsible for developing Yoma Bank’s mass market retail financial services business. In its early phase, the Division is focusing on developing products and channels to service lower to mid income customers outside of the branch network.

The Division operates as a design practice. We start with inspiration about how to make financial services work for mass market customers. We gather information about customers and markets. We iterate through prototype tests with customers until we make the solution work. And then we engineer the solution to scale. We build customer value like this using apps, web interfaces, good old fashion financial product designs, data analytics and automated credit scoring, digital coaching and chat bots, and cash merchant networks.

The Business Analyst & Process Designer will work alongside Project Leads, UX designers and developers to design and document business processes and requirements that will drive product definition.

RESPONSIBILITIES

As a practitioner, you will work under the direction of the Head of Service design, and alongside a multi-disciplinary team to deliver a suite of digital and service product design development projects, from initial definition of value proposition and discovery through to prototyping, pilot and launch. On specific products and projects, you will work closely with the Project Lead and colleagues in business intelligence, UX, technology and operations to define and articulate business requirements and process solutions that meet them in a simple and elegant way. Specifically, you will be responsible for:
- Ensure customer-driven process and product design considering user pain points & usability test results, while using market & industry knowledge to deliver a well-
positioned final process
- Setting ambitious and clear end-state process vision and communicate ‘the new process ’ effectively to key stakeholders and the test of the team
- Own the end-to-end process changes from inception, and determine cost impact once solution enters production
- Identify and execute process changes and provide expert support on key process and technology initiatives
- Build backlog of product features, i.e. write user stories and acceptance criteria together with his/her work-cell team
- Continuously develop backlog ensuring all items are clearly described, estimated and prioritized
- Exercise strong decision making mandate from executive group

Knowledge & Skills
Essential
- Comprehensive knowledge of existing journey processes
- Carries experience designing for multi-touch point service experiences, including extensive experience in software design
- Strong communication skills with ability to communicate complex messages and trade-offs and tell a compelling story
- Possesses rigor in execution and attention to detail and passion to challenge status quo to find new solutions and drive out of the box ideas – loves and embraces change

Education & Special Training
Essential
- Your education and work experience will need to show that you have the necessary skills.

Experience
Essential
- Has worked in a product development environment before, alongside Product Owners and UX designers
- Has experience bringing products to market, and can collaborate with teammates from business intelligence, technology and data analytics to shape and refine a product.
- Experience in Agile Development, with specific BA (or similar) experience preferred, should be confident in managing

Languages
Essential
- Fluent in English
- Fluency in written and spoken Myanmar a plus

KPIs
- Delivery of product development deliverable and assets on schedule that meet customer and business requirements.