Job summary:
Based out of operator office, the Business Operations Manager will work closely with operator
teams to lead revenue planning and Strategy to drive business. He/she will be the SPOC for all Digital
Service business for our operator.
In this role, he/she will report to the Biz Ops Head (South East Asia and ROW).

Key Responsibilities:
 End to End Business Management & Account Management:
 Responsible for AOP targets defined, ensure revenue targets are met, provide competitive
positioning, pricing, best practices for customer engagements, ensuring profitability
 Develop/define & implement marketing program/campaign drives to enhance service
penetration & increase revenues
 Articulate the product value-proposition and planning
 Monitor performance of existing Digital VAS on daily basis, identify areas of improvement
and implement new services and proposals to launch
 Define and cascade business functions and processes for the account
 Track competitor activities in various domain and flash reports and dashboards
 Study market requirements on an ongoing basis to identify opportunities for incremental
revenues
 Coordinate with current Content Providers for business operations such as launching new
services, integrating service price points etc.

Content Management:
 Strong understanding on Content industry of local market, and must have experience in
driving Content consumption on Mobile Vas and Digital domain
 Carry out market analysis and assessment of content usage (internal & external) with a focus
on future and value creation
 Drive and execute key functionalities through cross functional teams (Such as Product team
/ Business Team )

Key Skills required:
Analytical Skills and Business Knowledge:
 Should be able to research and prepare statistical reports using data from consumer
database. Consolidate information into cohesive and understandable correspondence or
other written form for use in business management.
 Should be updated on industry trends and market/competitor activities
 Should have good business numbers understanding, and ability to logically create, evaluate,
analyse and present business numbers to customers/senior Comviva management
 Determine operational objectives by studying business data reports, gathering information,
evaluating output requirements and formats.
Monitor program/initiatives progress by tracking KPIs, resolving problems, publishing
progress reports, recommending actions.
Client Relationship:
 Drive C SAT targets, engagement with client and ensuring best level of service
 Compile and analyze data of usage segment wise, and discuss daily reports with client and
define actionable
Behavioral skills:
 Good customer handling capabilities and should have good communication skills.
 Maintain Business Team confidence and protect operations by keeping information
confidential.
 Should able to work under pressure.
 Comfortable in interacting with external vendors and internal customers, should have good
interpersonal skills.
 Should be a team player and coordinate well between Internal and External teams