Call Center Agent in Yangon

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Call Center Agent

LOLC Myanmar, | Yangon

Call Center Agent

LOLC Myanmar

Call Center Agent

LOLC Myanmar

Myanmar - Yangon

| Yangon

04 Oct 2018

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Job Type

Full Time

Job Description

A Great Opportunity for ...

Duties & Responsibilities:
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

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Open To

Male/Female

Job Requirements

Skills & Qualifications:
- Any Graduated
- Good Verbal Communication skills
- Phone & Data Entry Skills
- Fast Problem-solving Skills
- Informing, Customer Focus and Customer Service
- Attention to Detail (Listen carefully to the customer and reply )
- Professionalism and Multi-tasking skills
- Report before deadline
- Willing to learn about company products and can explain to customers kindly.

What We Can Offer

Benefits

Yearly increment and attractive annual bonus

Highlights

Fun Working Environment
Sat & Sun Off day

Career Opportunities

Local and Oversea training providing, internal promotion

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