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Call Center Manager

Executive Search
| Yangon
Verified This job has been verified by the company as a real job vacancy.
28 Aug 2017
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Call Center Manager

Executive Search
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Hospitality, Hotel, Tourism

Job Industry

Recruitment/Employment Agency

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

• Make sure that the team does its best to meet customer needs by giving helpful tips
• Check Team members are meeting goals to resolve a quota of customer issues or answer calls
• Making recommendations on how to resolve customer issues
• Mentor agents in effective selling techniques of upsell/cross-sell
• Troubleshooting problems and answering complaints
• Coach, train, and develop call center agents
• Collect and analyze call center statistics (Sales rates, Costs, customer service metrics, etc.)
• Develop Call Center Standard Operation Procedure and prepare performance reports
• Develop objectives for the operational day to day activities

Open To

Repatriate
Male/Female

Job Requirements

• Bachelor’s Degree in Travel & Tourism or Business Management or the other related field.
• Proven experience as call center or similar position.
• Knowledge of performance evaluation and customer service metrics.
• Excellent organizational and leadership skills with a problem-solving ability.
• Experience in customer service is required.
• Excellent time management, decision-making, human relations, presentation and organizational skills are essential.

What We Can Offer

Benefits

provided Ferry, Five Working days

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques