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Call Center Manager

Fortune International Limited
| Yangon
Verified This job has been verified by the company as a real job vacancy.
15 May 2019
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Call Center Manager

Fortune International Limited
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

PR, Communications

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representatives' questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees
- Assisting other management team members in identifying trends and establishing call center goals
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Prepare and present call center report to management

Open To

Male/Female

Job Requirements

- Bachelor Degree Holder or equivalent (Prefer Computer Science or Bachelor of Engineering)
- ability to multitask and remain calm under pressure, especially during peak hours or intense situations
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
- Knowledge of management principles and familiarity with company products, services and policies
- Strong coaching and leadership skills, ability to motivate employees
- Decisiveness and attention to detail
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Polite, professional phone voice
- Prefer Call Center, Telecom or ISP experience and knowledge

What We Can Offer

Benefits

- Travel allowance (or) ferry
- Lunch provided

Highlights

- Make a difference

Career Opportunities

- Learn new skills on the job