Call Center (Operatin Support)- Team Manager
Yangon
Full Time
Posted 1 week ago
Summary Job Details
Job Function

Customer Service/Support

Experience level

Manager

Min Education Level

Bachelor Degree

Job Description

Provide agents with necessary service & operational information, including FAQs
Create work flows and review/ update as needed
Create (e-)manual and review/ update/ revise and align with training and service support teams

Job Requirements

Ability to perform call center operation management, in line with services & products, business process management & improvement, maintenance of web manuals, FAQs and other support materials
Experience in Call center management preferred

What We Can Offer

Benefits

Ferry Transport
Health Insurance
Performance Bonus

Highlights

An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

Opportunities for promotion
- Possbility for job training
- Learn new skills and techniques

About Our Company

For over 130 years, the operator has been championing the development of the telecommunications industry in Myanmar. Today, it operates a nationwide network infrastructure, with the widest mobile network coverage of 96% throughout Myanmar.
Through its wide network of retail outlets and points of sale, MPT aims to make telecommunications services more accessible nationwide. Together with its workforce of over 8,000 employees and KDDI Summit Global Myanmar (KSGM) all of whom are intensively supporting MPT’s operation, MPT is committed to continually driving the development of the telecommunications sector, and moving Myanmar forward.
MPT was ranked as the most loved Brand in Myanmar amongst 42 key brands on June 30, 2016 according to a brand research in Myanmar by Millward Brown, a British multinational market research firm.

Summary Job Details
Job Function

Customer Service/Support

Experience level

Manager

Min Education Level

Bachelor Degree

Job Description

Provide agents with necessary service & operational information, including FAQs
Create work flows and review/ update as needed
Create (e-)manual and review/ update/ revise and align with training and service support teams

Job Requirements

Ability to perform call center operation management, in line with services & products, business process management & improvement, maintenance of web manuals, FAQs and other support materials
Experience in Call center management preferred

What We Can Offer

Benefits

Ferry Transport
Health Insurance
Performance Bonus

Highlights

An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

Opportunities for promotion
- Possbility for job training
- Learn new skills and techniques

Summary Job Details
Experience level

Manager

Job Function

Customer Service/Support

Min Education Level

Bachelor Degree

About Our Company

For over 130 years, the operator has been championing the development of the telecommunications industry in Myanmar. Today, it operates a nationwide network infrastructure, with the widest mobile network coverage of 96% throughout Myanmar.
Through its wide network of retail outlets and points of sale, MPT aims to make telecommunications services more accessible nationwide. Together with its workforce of over 8,000 employees and KDDI Summit Global Myanmar (KSGM) all of whom are intensively supporting MPT’s operation, MPT is committed to continually driving the development of the telecommunications sector, and moving Myanmar forward.
MPT was ranked as the most loved Brand in Myanmar amongst 42 key brands on June 30, 2016 according to a brand research in Myanmar by Millward Brown, a British multinational market research firm.