OK to Continue
Yes No Thanks
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

Call Center Operations Manager

Talent Experts
| Yangon
Verified This job has been verified by the company as a real job vacancy.
16 Sep 2019
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.
Company Profile Jobs From this Company 6
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile
Call Center Operations Manager
Talent Experts, | Yangon

Call Center Operations Manager

Talent Experts
Yangon

Call Center Operations Manager

Talent Experts
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
16 Sep 2019
Verified
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Media/Publishing

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

• Manage and coordinate overall call centre activities (Inbound/ Outbound)
• Supervise to Operations Manager/ Supervisor, production agents and support quality of services and training.
• Assign agents based on campaign progress and goals to be achieved.
• Control & manage the outbound campaigns (injection/ exclusion/ dialing).
• Synthesize customer feedback to identify levers that can improve churn win-back rate.
• Identify the different areas of improvement to optimist the productivity of the Call Center.
• Follow and manage the performance indicators (quantitative and qualitative).
• This Call Center Operations Manager is in charge to define and drive the whole strategy of company’s Call Center operations and controls.

Open To

Male/Female

Job Requirements

• Any Bachelor Graduate
• Strong experience within Call Center management
• Acute sense of customer service and strong knowledge of customer expectations
• Autonomous and flexible, anticipation and proactivity
• Capabilities for analysis and synthesis
• Ability to work and motivate teams

What We Can Offer

Benefits

• Bonus
• Health insurance for employee and spouse
• Phone and travel allowance

Highlights

• Fun working environment
• International standards

Career Opportunities

• Learn new skills on the job
• Promotion opportunities
• Management potential
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Media/Publishing

Min Education Level

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend