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Customer Support Engineer (Male) - Yangon

Tumil Holdings Limited
| Yangon
Verified This job has been verified by the company as a real job vacancy.
21 Jan 2019
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
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Customer Support Engineer (Male) - Yangon
Tumil Holdings Limited, | Yangon

Customer Support Engineer (Male) - Yangon

Tumil Holdings Limited
Yangon

Customer Support Engineer (Male) - Yangon

Tumil Holdings Limited
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
21 Jan 2019
Verified
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

• Organizational Leadership, Management, Development & Employee Motivation
• Supports business requirement by enabling TSG function enabling.
• Responsible for carrying out TSG responsibilities in accordance with Amara policies and procedures.
• Responsible for Amara LTE network Service Delivery/Customer complaint handling with agreed SLAs.
• Responsible for TSG/CC Reporting.
• Ensures proper handshake and frequent training to call center team for CC flitering.
• Ensures TSG processes and procedures are designed, implemented, tested & enforced, regularly reviewed and updated
• Prime liaison contact for escalated Customer complaints and management of MS partner.

The deliverables expected are:
• Complaint Handling
• Closure of customer complaint within defined SLA.
• Month on Month improvement in CPU (COMPLAINT PER USER).
• Outage information exchange with call center to achieve customer satisfaction.
• Customer Technical Support (CTS) management (interface to Customer Care)
• Optimization Support

Open To

Male

Job Requirements

• Degree/Diploma: B.Sc. Electronic Engineering
• Minimum 1 years LTE radio experience.
• Minimum 2 Years Mobile Telecommunications management experience including network performance and customer complaint handling.
• Minimum 1year Customer complaint handling experience.

What We Can Offer

Benefits

Bonus + Commission

Highlights

International Standard

Career Opportunities

Training Provide
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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