Contact Center Engineer

KBZ Bank

| Yangon

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Contact Center Engineer

KBZ Bank, | Yangon

Contact Center Engineer

KBZ Bank

Contact Center Engineer

KBZ Bank

Myanmar - Yangon

| Yangon

22 Jan 2019

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

 Executes technology initiatives for contact center which includes but not limited to chat, email, call recording, outbound dialling, inbound IVR, SIP trunk and etc
 Applies troubleshooting procedures in an effort to resolve Technical problems in contact center such as system upgrading and repairing of equipment as required
 Ensures SLAs are met or exceeded for technology changes, enhancements and projects
 Conducts business and technical requirements analysis, testing and execution in support of internal stakeholders
 Supports team members for contact center application and service issues
 Conducts training to internal stakeholders for maintenance of operation equipment
 Maintains call flow documentation.

Open To

Male/Female

Job Requirements

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in computer science or equivalent.
• Minimum 2 years of experience in software operations and infrastructure support of contact center environment or equivalent
• Certifications in Microsoft (MCSE), Microsoft Server, Enterprise Call Recording platforms would be an added advantage
• Proven ability to work under stress and meet deadlines
• Ability to work independently with little supervision as well as ability to work effectively as team member.

What We Can Offer

Benefits

Rewards for over performance

Highlights