• Provide 24/7 L2 support on CS Core network elements by Fault resolution of network and customer faults in a timely and efficient manner
• Develop, maintain and perform L2 heath checks and scripts is verified
• To ensure backup of all CS Core network elements as per Customer Policy
• Manage Critical Faults and Outages in the network
• Coordinate with L3 support team for resolution of faults in timely manner
• Develop other team members to enhance their technical expertise
• Assess and mitigate risk of any network changes and Identification of any issues affecting performance or KPI’s
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Administration of CS Core NEs user accounts and access
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Order or organize spare parts required as a part of fault management
• Life Cycle management of all CS Core Network Elements and also to capture Tech notes to identify the known risk.
• Special event management, readiness , checks and preparations
• Performing Impact assessment review and get the IA approved by Customer and agree with Customer
• Prepare and execute the TOL ( test Object List) and provide the test report review to customer
• Upgrade the Model Nodes and test the Software and prepare the implementation plan and present it along with test results and Risks
• Upgrade the production nodes and ensure performance is monitored
• Verification of implementation of network configuration changes in accordance with detailed designs
• Ensure Audit of network w.r.t to major and minor KPIs are monitored
• Preparation of agreed CS Core SLAs on weekly and Monthly basis and get them review with Service management.
• Preparation of Performance KPIs and take the appropriate actions to ensure KPIs are maintained at the agreed thresholds
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance
• Participate in a on call roster and maintain flexible hours when required
• Provide vendor escalation
• Assist the team in process improvement
• Provide emergency support
• Other activities as directed by management

• Must hold bachelor degree in Electronic communication or any other relevant degrees.
• Fault Management for Mobile Switching Network elements.
• Experience in products ATCA MSS 15, ATCA MGW 16, ATCA MSS 17, BL460c Gen 8, etc.
• Have Knowledge on (VOIP) SIP, IMS call flow.
• Able to support 24*7 Operations.
• Excellent written and verbal communication in English, Myanmar and interpersonal skills.
• Chinese is a plus.