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Customer Care Manager

AMTS Service Co., Ltd
| Yangon
Verified This job has been verified by the company as a real job vacancy.
21 Feb 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Care Manager

AMTS Service Co., Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Job Description

  • Lead and manage Customer Service and call center team day-to-day scope of works
  • Plan schedules for the call center team and customer service team task assignments
  • Develop SOPs for the call center and customer service workflow procedures
  • Prepare complaints report to management team
  • Attend internal meeting with internal departments
  • Build rapport with customers and fulfill their needs
  • Provide training for the team members for career development
  • Manage and lead the team to achieve KPI of the department
  • Delegating customer enquiries to specific teams
  • Managing customer’s accounts
  • Managing a large number of incoming calls and emails
  • Managing and keeping a record of customer interaction and details of actions taken via phone calls or walk in customers
  • Maintains customer satisfaction by providing problems-solving resources
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
  • Implements production, productivity, quality, and customer-service standards
  • Develop surveys and forms focus groups
  • To manage social media channels for the complaints escalation
  • Contribute to team effort by accomplishing related results as needed
  • Other ad-hoc duties assigned by superior

Open To

Female

Job Requirements

  • Any graduated
  • At least 2 years past work experience in customer service position or call center position
  • Fluent in English
  • Patient and strong interpersonal skills to deal with customers
  • Experience in managing position is preferred
  • Presentable and high energy level

What We Can Offer

Benefits

Uniform Provide
Overtime Payments

Highlights

International Standard
Join an experience team

Career Opportunities

Learn new skill on the job