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Customer Care Manager

Food2u
| Yangon
Verified This job has been verified by the company as a real job vacancy.
13 Feb 2019
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Care Manager
Food2u, | Yangon

Customer Care Manager

Food2u

Customer Care Manager

Food2u
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

FMCG

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

- Plan strategy, set targets / KPIs, create action plans & road map, and conduct data analysis
Set the vision and policy for customer care and the quality standard and assurance.
- Manage overall internal & outsourced call center .
- Daily monitoring of the CC performance against its set of KPIs.
Create and manage the execution of a reward program scheme for excellent call centre performers
Manage the creation and lifecycle of customer experience propositions for all customer segments.
Perform research on the market and competitors to identify trends and opportunities in the customer experience and make recommendations for continuous
improvement
Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction. Prepare service reports by collecting and analyzing customer information
Responsible for measuring all initiatives implemented that impact customer experience and reporting the findings back to the relevant business unit.
Analyze relevant data to determine customer experience and use this information to identify improvements at all touch points.

Open To

Female

Job Requirements

 Able to speak, write and communicate in Myanmar and English fluently.
 Bachelor’s Degree, preferably in Business or similar.
 3 - 5 years of relevant experience in customer service management .
 Ability to work with a team – drive a team towards end-to-end content solutions.
 Good conflict management skills.
 Good interpersonal and leadership skills

What We Can Offer

Benefits

- Rewards for over performance

Highlights

- Fun working environment

Career Opportunities

- Training Provided
- Learn New Skill on the Job
- Management Potential