Customer Care Representative, Consumer Goods

DKSH ( Myanmar ) Ltd.

| Yangon

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Customer Care Representative, Consumer Goods

DKSH ( Myanmar ) Ltd., | Yangon

Customer Care Representative, Consumer Goods

DKSH ( Myanmar ) Ltd.

Customer Care Representative, Consumer Goods

DKSH ( Myanmar ) Ltd.

Myanmar - Yangon

| Yangon

26 Sep 2019

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

FMCG

Job Type

Full Time

Job Description

A Great Opportunity for ...

- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline)
- Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Establish and maintain good working relationships with clients/customers

Open To

Male/Female

Job Requirements

- Any Graduate
- Minimum two years' experience in similar role preferred
- Proven knowledge of SAP usage and order processing is an advantage
- Understanding of FMCG industry
- Computer literate
- Fair knowledge of spoken and written English
- Able to handle customer complaints and relations in a calm and pleasant manner
- Communication, analytical, team working and negotiation skills

What We Can Offer

Benefits

According to company policy

Highlights