The applicants must be able to work flexible hours and in shifts (morning, afternoon, night.) PURPOSE OF THE ROLETo create positive customer experience by resolving the issues raised by the customers in a timely and effective manner. ROLE ACCOUNTABILITIES• Engaging in active listening with customers, responding efficiently and accurately through phone or email by confirming and clarifying information as needed. • Handle customer inquiries and report on the issues and concerns about Ooredoo Myanmar’s products and services. • Manage and resolve customer complaints and provide the feedback to improve the product, services, processes and experience of the customers.• Adhering to all company policies, procedures and maintain the confidentiality of all the data
EXPERIENCE AND QUALIFICATIONS • University graduate preferably in IT and Engineering. • Knowledge of customer service principles and practices and at least one year working experience in the customer service environment. • Excellent Communication, strong phone contact handling and active listening skills • Proficiency with computers and strong English and Myanmar typing skills• Fluency in English language would be
Meal Allowance • Ooredoo Myanmar Family Mobile Plan • Medical & Life Insurance• Ferry • Performance Bonus
• An Awesome Company with 5 star office facilities • You can make a difference through our CSR Programs
• Ongoing Training and Development• Learning new skills
Ooredoo, the mobile telecom operator bringing crystal clear voice calls and fast internet to Myanmar, announced the availability of its life-enriching services in August 2014. In June 2013 Ooredoo was awarded a license to operate in Myanmar. The past twelve months have been spent laying the foundations for Ooredoo to become an integral part of the nation’s daily life. Ooredoo launched the first 4G experience in Myanmar in May 2016. Ooredoo Myanmar offers a wide range of life-enriching, exciting and customer-friendly mobile communication services through its next generation network. These services provide a platform for human growth and empowerment and are designed to help people achieve their full potential and businesses run more efficiently. Our commitment is “Connecting to the better future!” and we are doing business in Myanmar using international best practices, bringing world class technology and services while taking full responsibility for our corporate social responsibility activities. Our contribution for the CSR activities and our investment in telecom are the long term benefits for our country and our people.