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CUSTOMER EXPERIENCE MANAGER

City Holding
| Yangon
Verified This job has been verified by the company as a real job vacancy.
13 Oct 2018
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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CUSTOMER EXPERIENCE MANAGER
City Holding, | Yangon

CUSTOMER EXPERIENCE MANAGER

City Holding
Yangon

CUSTOMER EXPERIENCE MANAGER

City Holding
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
13 Oct 2018
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Marketing, Media, Creative

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

You will grow customer experience, satisfaction and relationship by building a market-leading and cutting edge loyalty programme.

Responsibilities

Launch the customer loyalty programme (City reward) app and card and manage the programme

Create pre-launch campaign to acquire and grow members

Create content, gamifications, events and activities to keep the customers’ & engagement level high

Ensure that the points award and redemption process, and reconciliation drive costs down and monetization up

Create personalised category and product offers (discounts, rebates, extra points, gifts, etc.) to drive visits, spend & loyalty

Always seek ways to add-value to the customer’s journey, pre, during and post-visits, on and off-line

Track and measure customers sentiments on and off-line via tracking services and surveys

Manage and optimize contribution from the team consisting of System Administrators, Operations Officers, Assistance Rewards Officers, Assitance, etc.

Drive to boost the City reward members and loyal customers base.

Manage communication & updates of vital information about City Rewards’ app card to members and customers.

Open To

Male/Female

Job Requirements

Bachelor’s degree holder / more prefer master degree.
Must have experience in Marketing, Operations and e-commerce or digital background in the following sectors:

-Grocery retail
-Online retail
-FMCG (Fast Moving Consumer Goods) Supplier Distribution
-FMCG Marketing/Branding

Leading, influencing, negociation and collaboration skills

Disciplined and good at planning, execution and managing (budget, timeline, people, operations & change)

Work fast and able to execute well in a fast and dynamic working environment

Curious and always ready to learn new concepts, ideas, ways of working, etc.

Creative problem solver

What We Can Offer

Benefits

Special Provident Fund Bonus

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Marketing, Media, Creative

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

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