Customer Experience Manager

City Holding

| Yangon

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Customer Experience Manager

City Holding, | Yangon

Customer Experience Manager

City Holding

Customer Experience Manager

City Holding

Myanmar - Yangon

| Yangon

03 Dec 2019

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Retail/Wholesale

Min Education Level

Master Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service staffs
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget

Open To

Male/Female

Job Requirements

• Bachelor degree in Business Administration or related field
• Proven working experience as a customer service manager, retail manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

What We Can Offer

Benefits

Annual Bonus

Highlights