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CUSTOMER EXPERIENCE MANAGER

Kaung Lin Khant Co.Ltd
| Yangon
Verified This job has been verified by the company as a real job vacancy.
12 Oct 2018
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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CUSTOMER EXPERIENCE MANAGER
Kaung Lin Khant Co.Ltd, | Yangon

CUSTOMER EXPERIENCE MANAGER

Kaung Lin Khant Co.Ltd
Yangon

CUSTOMER EXPERIENCE MANAGER

Kaung Lin Khant Co.Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
12 Oct 2018
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Recruitment/Employment Agency

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Launch the customer loyalty programme (City reward) app and card and manage the programme
Create pre-launch campaign to acquire and grow members
Create content, gamifications, events and activities to keep the customers’ & engagement level high
Ensure that the points award and redemption process, and reconciliation drive costs down and monetization up
Create personalised category and product offers (discounts, rebates, extra points, gifts, etc.) to drive visits, spend & loyalty
Always seek ways to add-value to the customer’s journey, pre, during and post-visits, on and off-line
Track and measure customers sentiments on and off-line via tracking services and surveys
Manage and optimize contribution from the team consisting of System Administrators, Operations Officers, Assistance Rewards Officers, Assitance, etc.
Drive to boost the City reward members and loyal customers base.
Manage communication & updates of vital information about City Rewards’ app card to members and customers.

Open To

Male/Female

Job Requirements

Bachelor’s degree holder / more prefer master degree.
Must have experience in Marketing, Operations and e-commerce or digital background in the following sectors:
Grocery retail
Online retail
FMCG (Fast Moving Consumer Goods) Supplier Distribution
FMCG Marketing/Branding
Leading, influencing, negociation and collaboration skills
Disciplined and good at planning, execution and managing (budget, timeline, people, operations & change)
Work fast and able to execute well in a fast and dynamic working environment
Curious and always ready to learn new concepts, ideas, ways of working, etc.
Creative problem solver

What We Can Offer

Benefits

Rewards for over performance

Highlights

Make a difference
Join a experienced team

Career Opportunities

Training Provided
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Recruitment/Employment Agency

Min Education Level

Bachelor Degree

Job Type

Full Time

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