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Customer Experience Manager
Yangon
Full Time :
Posted over a week ago
Summary Job Details
Experience level

Manager

Job Function

Customer Service/Support

Min Education Level

Bachelor Degree

What you will do

• Manage the customer life cycle throughout the entire customer journey.
• Develop and implement customer retention programs and operations, including loyalty programs in conjunction with the Marketing teams
• Develop guidelines related to customer experience and customer/partner complaint management
• Investigate customer and business complaints regarding billing issues, over-charging, incorrect billing etc. within pre defined SLA’s
• Supervise and monitor the activation process within pre defined SLA’s

What you are good at

• Experience in Customer Life Cycle Management with large scale telecom / broadband operators
• Good Experience and knowledge of contact center technologies, CRM implementation
• In-depth knowledge of customer care processes, Customer life cycle management & service delivery
• At least 5 years in Customer Services managing customer life cycle

What We Can Offer

Benefits

ferry

Highlights

*International standards
*Challenging & Learning Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.
 
Our business is technology; which means we are constantly evolving.
 
To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.

Summary Job Details
Experience level

Manager

Job Function

Customer Service/Support

Min Education Level

Bachelor Degree

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What you will do

• Manage the customer life cycle throughout the entire customer journey.
• Develop and implement customer retention programs and operations, including loyalty programs in conjunction with the Marketing teams
• Develop guidelines related to customer experience and customer/partner complaint management
• Investigate customer and business complaints regarding billing issues, over-charging, incorrect billing etc. within pre defined SLA’s
• Supervise and monitor the activation process within pre defined SLA’s

What you are good at

• Experience in Customer Life Cycle Management with large scale telecom / broadband operators
• Good Experience and knowledge of contact center technologies, CRM implementation
• In-depth knowledge of customer care processes, Customer life cycle management & service delivery
• At least 5 years in Customer Services managing customer life cycle

What We Can Offer

Benefits

ferry

Highlights

*International standards
*Challenging & Learning Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

Summary Job Details
Experience level

Manager

Job Function

Customer Service/Support

Min Education Level

Bachelor Degree

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.
 
Our business is technology; which means we are constantly evolving.
 
To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.

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