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Customer Experience Team Leader

Customer Experience Team Leader

M/F   1 Post(s),
M/F   1 Post(s)
Location :  Mandalay
Industry : Telecommunications
Salary Type  :  Monthly
Work Type  :  Full Time
Desired Level
Job Function

 :  Customer Service/Support

Experience level

 :  Experienced Non-Manager

Min Education Level

 :  Bachelor Degree

What we can offer
Benefits

• Meal Allowance
• Ooredoo Myanmar Family Mobile Plan
• Medical & Life Insurance
• Ferry
• Performance Bonus
• Additional Perks for being an

Highlights

• An Awesome Company with 5 star office facilities
• You can make a difference through our CSR Programs

Career Opportunities

• Ongoing Training and Development
• Learning new skills

What you will do

PURPOSE OF THE ROLE
To set the standards for the frontline Champions to deliver the Brand perception and meeting regulatory obligations for customer satisfaction and service.

ROLE ACCOUNTABILITIES
• Responsible to lead by example and treat others with courtesy both external face to the customer and internally with colleagues

• Responsible to identity areas for improvement of individuals and teams by coaching Champions through active engagement and communication while living the Ooredoo Brand Values (Caring, Connecting and Challenging)

• Responsible to work as part of a team to deliver the best possible service and experience

• Responsible for call monitoring of the team to score performance and highlighted the areas where they need to be improved for the benefit of the customer and the organization

• Responsible to provide feedback on customer issues and ideas or improving the product, services processed and experience of the customer

• Responsible for continuous improvement to processes, systems and training to ensure that contact center has world class standards

• Self-management of time with schedules and working plans and develop a schedule for quality management

• Providing ideas for improving customer issues in order to find possible solutions

• Responsible to support the ongoing development of the contact center

What you are good at

EXPERIENCE AND QUALIFICATIONS
• University Graduate
• 3 years of Team Leadership experience in a customer service environment
• Bilingual (English/Myanmar) with good communication skills (Speaking and writing)

This position is for Myanmar nationals only.

Only eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies.

Company Profile

Ooredoo, the mobile telecom operator bringing crystal clear voice calls and fast internet to Myanmar, announced the availability of its life-enriching services in August 2014. In June 2013 Ooredoo was awarded a license to operate in Myanmar. The past twelve months have been spent laying the foundations for Ooredoo to become an integral part of the nation’s daily life. Ooredoo launched the first 4G experience in Myanmar in May 2016. Ooredoo Myanmar offers a wide range of life-enriching, exciting and customer-friendly mobile communication services through its next generation network. These services provide a platform for human growth and empowerment and are designed to help people achieve their full potential and businesses run more efficiently. Our commitment is “Connecting to the better future!” and we are doing business in Myanmar using international best practices, bringing world class technology and services while taking full responsibility for our corporate social responsibility activities. Our contribution for the CSR activities and our investment in telecom are the long term benefits for our country and our people.

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