II. Position PurposeConducts and manages the operation of fraud investigations across the business. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Identifies the weakness of current control process and recommends enhancements. Collaborates investigations with appropriate business partners and local, state and federal authorities. III. Key Result Ares• Minimize fraud, reputational, and other losses/impacts for the business.• Educate the population of staff, agents, and customers on fraud investigation.• Delivery of the fraud investigations, aligned with Group Risk.• Implement a learning process so that incidents are not just dealt with, but identify root cause analysis, knowledge sharing and learning practices to improve overall capability.• Positive engagement with internal and external stakeholders, driving positive outcomesIV. Key Responsibilities and Accountabilities• Manage & process fraud case load to resolution. • Ensure regulatory guidelines and timeframes are met. • Lead, mentor and coach team members to operate at their best potential, including regular travel to field. • Manage and enhance existing processes with a focus on increasing overall efficiency and reduction of fraud.• Relationship management & coordination with related Joint Venture Partnership colleagues.• Assisting field sales team members and other investigative units in fraud response investigations, including extensive travel where required.• Investigation of fraud incidents and coordinated fraud rings; collection of evidence and case development.• Properly documenting and maintaining chain of custody for evidence. • Coordinating with the Risk team to improve risk management practices in association with emerging fraud trends. • Appropriately managing cases through investigation, prosecution and eventual restitution if required.• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.• Identifying inefficiencies in internal controls and applications that could result in potential fraud.• Using a variety of investigative tools to support the investigative mission and developing the resources to quickly access logs and other data in order to perform investigations in a timely manner.• Working with Sales & Distribution, Risk and Product teams to develop better fraud controls and increase awareness.V. Key Performance and Success Indicators• Performance: Develop and implementation of prevention of fraud investigations and strategies in line with Myanmar country context for DMM ; ensure implementation of such important policies and prevention of misuse and fraud for financial resources.• Client focus and orientation: Anticipates constraints in the delivery of DMM’s services and proactively identifies, develops and discusses solutions or alternatives• Results-based improvement and management: Identifies business strategies using a fact-based approach; Ensure effective operation of DMM strategies and business sustainability; Pre-emptive business risks and constrains by setting out Policies and prevention plan; Conceptualizes more effective approaches to DMM development and implementation and to mobilizing and using resources• Leadership and people management: Build a high performance culture by communicating an energising and compelling vision for future growth, underpinned by challenging business targets and creation of the conditions for success.VI. Key StakeholdersThis position has to communicate with various stakeholders such as national counterparts, regulators and government authorities, partner organizations, corporate clients, investors, financial sponsor, business partners and suppliers, peers and community. In simplest way, we define anyone who comes into contact with Wave Money/ DMM as a stakeholder.
VII. Competencies• Partnership : Successful professional approaches to collaboration with all stakeholders and team;• Communication: Creating and promoting enabling environment for open communication; Constructively challenge those with power and authority• Management: Create a positive and productive work environment, Model proper staff behavior andpromote inclusive practices; Create a sense of shared responsibility/credit for accomplishmentsand shared responsibility for challenges or failures; Lead an efficient and effective organizational operation according to best practices.• Decision-making : Delegate appropriate decisions and responsibilities; Make clear and timely decisions; Fair and transparent decision making• Organizational Development: Create a work environment in which learning is; creating an emotionally intelligent organization, staff competence; Building and promoting effective teams, creating an environment of creativity and innovation.VIII. Experience, Functional Skills and Knowledge AreasExperience: • 10 years of relevant experience in a Local Government or International Organization.• Extensive experience in investigations, fraud, financial risk control and compliance management. Education and qualifications: • University Degree in Justice, Law, Business Administration and Management, Banking and Financial Services or other relevant field. • Experience in the usage of computers and office software packages, experience in handling of web-based management systems.Funcational Skills and Knowledge Areas:• Ability to lead formulation and monitoring of investigations• Ability to lead effectively, mentoring as well as conflict resolution skills• Experience with people management and development • Change management and adaptability • Demonstrated decision making capability • Ability to drive customer behaviour and provide an excellent customer experience. • Excellent knowledge of financial risks control and of standards of financial compliance. Language Requirements:• Fluent in English and Burmese
- Medical, Life & Accident Insurance - Mobile Usage allowance - Travel Allowance- Other benefits including Company Bonus
- Myanmar's First Mobile Financial Services Provider- Multinational Company - International Working Environment
- Growing organisation- Develop your career
Wave Money is a joint venture between Telenor and Yoma Bank to provide accessible, safe and convenient mobile financial services via a nationwide agent network or via a wave account on your phone.Wave Money offers you instant, safe and convenient way of sending and receiving money, bringing financial inclusion to all.Together, we will empower communities, improve people’s lives, and help grow Myanmar’s economy.