Customer Service Agent (Call Center - JA)

KBZ Bank

| Yangon

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Customer Service Agent (Call Center - JA)

KBZ Bank, | Yangon

Customer Service Agent (Call Center - JA)

KBZ Bank

Customer Service Agent (Call Center - JA)

KBZ Bank

Myanmar - Yangon

| Yangon

18 Mar 2019

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

• Confers with customers by telephone to provide information about Bank products or services, execution of transactions
• Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Keep abreast of product knowledge to ensure information is given to customers in accurate manner
• Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
• Prepare report periodically by collecting and analyzing customer information

Open To

New graduates

Male/Female

Job Requirements

• Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
• Experience working with customer support would be an added advantage.
• Passionate in customer service
• Excellent communication and problem-solving skills.
• Must be able to work in shift and weekend.
• Jobs are available at Yankin.
• Ability to multi-task, prioritize and manage time effectively.
• Strong knowledge in Microsoft Office.

What We Can Offer

Benefits

Rewards for over performance

Highlights