• Answer incoming calls and respond to customer’s emails• Manage and resolve customer complaints• Identify and escalate issues to supervisors or respective departments• Provide product knowledge and service information to customers• Research required information using available resources• Research, identify, and resolve customer complaints using applicable software• Route calls to appropriate resources (departmental hunting lines)• Document all calls information according to standard operating procedures• Other duties as assigned• Create Ticket report to Line Manager. • Keep proper record and document handling.• Contact customer and follow up for reservation if necessary.
o 1-2 years of experience in a call center environment.o Knowledge of customer service practices and principles.o Superior listening, verbal, and written communication skills.o Ability to handle stressful situation appropriately.o A Class B (Black) Myanmar driving license or the desire to get one.o Some advanced computer skills and a desire to use a GPS.o Familiar with ERP system.o A great attitude that exudes professionalism, ethics, and a genuine desire to make good things happen.o Experience with delivering customer service. o English language and basic computer skills, Excellent data entry and typing skills.o High school diploma or equivalent.o Proficient in relevant computer applications.
- An awesome company- Join a winning team- You can make a difference
- Training provided
Yoma Fleet is a vehicle-operating lease and rental company in the Myanmar market. The industry is capital-intensive, the key barrier to entry. In mature markets vehicle operating leases and rental are commodity products where competitiveness is driven by the price of financing. Developing markets offer a window of opportunity to be first to market with world class fleet management practices to gain critical mass for high profitability and market domination. Operating leases allow organizations to use their capital for core business, and to outsource fleet management as a non-core activity, so the product can be expected to be in demand in a developing market.