1. Improve customer service experience, create engaged customers and facilitate organic growth.2. Take ownership of customer’s issues and follow problems through to resolution.3. Set a clear mission and deploy strategies focused towards that mission.4. Develop service procedures, policies and standards.5. Keep accurate records and document customer service actions and discussions.6. Provide customer service to shoppers and manage their satisfaction level.7. Analyze statistics and compile accurate reports.8. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.9. Keep ahead of industry’s developments and apply best practices to areas of improvement.10.Control resources and utilize assets to achieve qualitative and quantitative targets.11. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.12. Maintain an orderly workflow according to priorities.13. Manage assign and shift the customer service working schedule. 14. Perform task that are assigned by Marketing Manager & management.
Educations & Professional Qualifications- Bachelor degree in Business Administration or related fieldKnowledge- Customer service orientation- Ability to think strategically and to lead- Excellent knowledge of management methods and techniques- Proficiency in English- Working knowledge of customer service software, databases and toolsExperience-Proven working experience as a customer service manager, retail manager or assistant manager-Experience in providing customer service supportSkills & Personalities Quality-Awareness of industry’s latest technology trends and applications-Strong client-facing and communication skills-Advanced troubleshooting and multi-tasking skills
- Health Insurance Benefit- Supplement Traditional Medicine- Selected Employee discounts
Corporate Working Environment / can make a difference.
Shwe Taung Real Estate is one of Myanmar’s largest real estate companies with a diversified property portfolio comprising world class integrated developments, exciting shopping centres, quality residences, Grade A offices, industrial parks and new township developments.We have been delivering high quality real estate projects for over 20 years. We have developed over 800 acres of land and are managing 2 million sq ft of prime investment properties. We have an integrated real estate platform with capabilities in project development, property sale and marketing, asset and property management, hospitality, and lifestyle services.Our main businesses are in shopping centres, property sales and marketing, and hospitality. Junction Centre Group is a leader in the retail segment in Myanmar, with a portfolio of six shopping centres. In property marketing and management, we provide strategic sale and marketing services for residential, commercial and industrial properties, as well as property management services for property owners, occupiers and customers. We have three hotel properties under our hospitality arm – Eskala Hotels & Resorts Ngwe Saung, PARKROYAL Nay Pyi Taw and Junction Hotel Nay Pyi Taw. An emerging business segment is in lifestyle services, where we bring leading brands in areas such as food and beverage and fashion to the Myanmar market.Shwe Taung is consistently recognised as one of Myanmar’s leading developers. In 2016, we received a total of seven awards at the Myanmar Property Awards for Junction City Shopping Centre, Junction City Tower, Pan Pacific Yangon and Crystal Residences. We were also named Best Developer in Myanmar. Euromoney named Shwe Taung Best Developer, Best Retail Developer, Best Office/Business Developer in 2015, as well as Best Retail Developer in 2016.We will continue to deliver excellence in all aspects and develop real estate projects with the perfect blend of functionality, creativity and sustainability, for the people of Myanmar.