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Customer Service Assistant

SHWE TAUNG REAL ESTATE
| Yangon
Verified This job has been verified by the company as a real job vacancy.
04 Sep 2019
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Service Assistant
SHWE TAUNG REAL ESTATE, | Yangon

Customer Service Assistant

SHWE TAUNG REAL ESTATE

Customer Service Assistant

SHWE TAUNG REAL ESTATE
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Real Estate/Property Development

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

1. Go the extra mile to engage customers. Greet customers warmly and support them with information they need or questions they have
2. Give directions to help customers with navigation in the mall easily
3. Answer customer questions about Promotions or terms of redemption and assist with day-to day customer service operations
4. Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
5. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email and face to face
6. Contribute to team effort by working with customer service manager to ensure proper customer service is being delivered
7. Able to speak confidently in PA for announcement of deals/ promotions and emergency content.
8. Reach out to customers and verify account information via telephone
9. Take payment information and other necessary information such as addresses and phone numbers
10. Follow communication procedures, guidelines and policies
11. Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction. Prepare service reports by collecting and analyzing customer information

Open To

Male/Female

Job Requirements

1. Able to speak, write and communicate in Myanmar and English.
2. Proven face to face customer service experience and fresh graduates are welcome to apply.
3. Strong phone contact handling skills and active listening
4. Customer orientation and ability to adapt/respond to different types of customers
5. Good communication and presentation skills
6. Ability to multi-task, prioritize and manage time effectively
7. High school diploma or equivalent; college degree preferred
8. Familiar with usage of computer (Microsoft office & Excel) and modern technology (mobile application).

What We Can Offer

Benefits

- Health Insurance Benefit
- Supplement Traditional Medicine
- Selected Employee discounts

Highlights

-Corporate Working Environment
-Can make a difference

Career Opportunities

-Learning & Development Opportunities
-Career Development Opportunities