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Customer Service Director

Leading International Company, | Yangon

Customer Service Director

Leading International Company

Customer Service Director

Leading International Company

Myanmar - Yangon

| Yangon

23 Oct 2019

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Manage Customer Service Division operation performance to business objectives.

Regularly communicate with executive team and B2B HR clients and contacts regarding Division performance and operation.

Drive operational performance of client HR required metrics.

Deliver consistently exceptional service.

Drive high level of employee engagement, satisfaction and retention.

Provide leadership and coaching to staff to accomplish business goals and prepare them for future roles in division and company.

Partner and coordinate with peers for a seamless operations and customer experience.

Thorough understanding of call center management, technology, best practices and operations.

Monitor performance of direct reports. Provide prompt and objective coaching and counseling. Conduct performance reviews and recommend salary increases.

Provide leadership to staff through direction, example and coaching to accomplish business goals and to develop team for current and future roles.

Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected.

Manage overall operational budget to meet financial performance objectives.

Assure effective communications are maintained within the unit and externally. Where appropriate, inform employees as to plans and progress.

Open To

Repatriate

Male/Female

Job Requirements

Bachelor’s degree in Business or related field or equivalent related experience

Fifteen years of experience in a call center environment

Fifteen years of leadership experience, including at least three years managing 100+ staff

Current understanding of automated systems and technology as applied to a call center environment

Experience in implementing significant systems and process changes

Proven ability to work in partnership with other managers to accomplish objectives

Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention

Manage complex division projects where independent action, high degree of initiative and coordination across departments is required

Analytical and able to connect business and strategy requirements with own work scope

Skilled motivator who can increase employee engagement

Strong interpersonal skills

Strong written and oral communication skills

What We Can Offer

Benefits

Great salary and bonuses

Highlights

International working environment

Career Opportunities