Customer Service Director
Yangon
Full Time
Posted over a week ago
Summary Job Details
Job Function

Customer Service/Support

Experience level

Director and Above

Min Education Level

Master Degree

Job Description

* The Director of Customer Service is responsible for the set-up and implementation of
Customer Service Programs throughout the organization and in achieving best in
class Customer Relations. It includes managing the Customer Care teams, i.e.
Customer Care Centre, Customer Management, Credit Control & Risk Management,
Quality, Operations and Performance management. Customer Service Director will
also be responsible for the development of new customer relation programs etc.
*Enable the achievement of business and customer care objectives by developing a
customer service vision, mission and strategy and by leading Customer Relations,
ensuring efficient and effective deployment of people, means and systems within
agreed budgets and in line with corporate vision, mission and strategy, brand and
people values. In so doing, to contribute to the profitability and expansion of ACS.
* Define Customer Care strategies, business plan and budget and measures key
performance and quality indicators of the department
*Manage a continuous control of the Customer Relations Procedures, to deliver
customer satisfaction.

Job Requirements

* Master or Higher degree in Business Administration/Management or equivalent
* At least 7 years in this field of Customer Services part of which four years
should be in the Telecommunication Sector
* High level of knowledge of call center and digital customer care operations;
* High level of knowledge of call center and digital customer care technologies;
* Strong vendor management skills
* Strong negotiation skills
* Open to Myanmar National only

What We Can Offer

Benefits

* Bonus over Performance

Highlights

* International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.
 
Our business is technology; which means we are constantly evolving.
 
To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.

Summary Job Details
Job Function

Customer Service/Support

Experience level

Director and Above

Min Education Level

Master Degree

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Job Description

* The Director of Customer Service is responsible for the set-up and implementation of
Customer Service Programs throughout the organization and in achieving best in
class Customer Relations. It includes managing the Customer Care teams, i.e.
Customer Care Centre, Customer Management, Credit Control & Risk Management,
Quality, Operations and Performance management. Customer Service Director will
also be responsible for the development of new customer relation programs etc.
*Enable the achievement of business and customer care objectives by developing a
customer service vision, mission and strategy and by leading Customer Relations,
ensuring efficient and effective deployment of people, means and systems within
agreed budgets and in line with corporate vision, mission and strategy, brand and
people values. In so doing, to contribute to the profitability and expansion of ACS.
* Define Customer Care strategies, business plan and budget and measures key
performance and quality indicators of the department
*Manage a continuous control of the Customer Relations Procedures, to deliver
customer satisfaction.

Job Requirements

* Master or Higher degree in Business Administration/Management or equivalent
* At least 7 years in this field of Customer Services part of which four years
should be in the Telecommunication Sector
* High level of knowledge of call center and digital customer care operations;
* High level of knowledge of call center and digital customer care technologies;
* Strong vendor management skills
* Strong negotiation skills
* Open to Myanmar National only

What We Can Offer

Benefits

* Bonus over Performance

Highlights

* International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

Summary Job Details
Experience level

Director and Above

Job Function

Customer Service/Support

Min Education Level

Master Degree

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.
 
Our business is technology; which means we are constantly evolving.
 
To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.