1. Go the extra mile to engage customers. Greet customers warmly and support them with information they need or questions they have 2. Give directions to help customers with navigation in the mall easily 3. Answer customer questions about Promotions or terms of redemption and assist with day-to day customer service operations4. Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution5. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email and face to face6. Contribute to team effort by working with customer service manager to ensure proper customer service is being delivered7. Able to speak confidently in PA for announcement of deals/ promotions and emergency content. 8. Reach out to customers and verify account information via telephone9. Take payment information and other necessary information such as addresses and phone numbers 10. Follow communication procedures, guidelines and policies11. Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction. Prepare service reports by collecting and analyzing customer information
1. Able to speak, write and communicate in Myanmar and English fluently.2. Proven face to face customer service experience3. Strong phone contact handling skills and active listening4. Customer orientation and ability to adapt/respond to different types of customers5. Excellent communication and presentation skills6. Ability to multi-task, prioritize and manage time effectively7. High school diploma or equivalent; college degree preferred8. Familiar with usage of computer (Microsoft office & Excel) and modern technology (mobile application). Required skills & proficiencies:Customer ServiceProduct KnowledgeDocumentation SkillsListening SkillsPhone SkillsResolving ConflictPatiencePositive AttitudeAttention to DetailPeople OrientedProblem SolvingOrganizational SkillsAbility to Work under PressureComputer Skills
Uniform will be provided and employee welfare program
-Corporate Working Environment-Can make a difference
-Learning & Development Opportunities-Career Development Opportunities
Shwe Taung Real Estate is one of Myanmar’s largest real estate companies with a diversified property portfolio comprising world class integrated developments, exciting shopping centres, quality residences, Grade A offices, industrial parks and new township developments.We have been delivering high quality real estate projects for over 20 years. We have developed over 800 acres of land and are managing 2 million sq ft of prime investment properties. We have an integrated real estate platform with capabilities in project development, property sale and marketing, asset and property management, hospitality, and lifestyle services.Our main businesses are in shopping centres, property sales and marketing, and hospitality. Junction Centre Group is a leader in the retail segment in Myanmar, with a portfolio of six shopping centres. In property marketing and management, we provide strategic sale and marketing services for residential, commercial and industrial properties, as well as property management services for property owners, occupiers and customers. We have three hotel properties under our hospitality arm – Eskala Hotels & Resorts Ngwe Saung, PARKROYAL Nay Pyi Taw and Junction Hotel Nay Pyi Taw. An emerging business segment is in lifestyle services, where we bring leading brands in areas such as food and beverage and fashion to the Myanmar market.Shwe Taung is consistently recognised as one of Myanmar’s leading developers. In 2016, we received a total of seven awards at the Myanmar Property Awards for Junction City Shopping Centre, Junction City Tower, Pan Pacific Yangon and Crystal Residences. We were also named Best Developer in Myanmar. Euromoney named Shwe Taung Best Developer, Best Retail Developer, Best Office/Business Developer in 2015, as well as Best Retail Developer in 2016.We will continue to deliver excellence in all aspects and develop real estate projects with the perfect blend of functionality, creativity and sustainability, for the people of Myanmar.