Responsibilities:
• Provide consistent, high quality customer service to customers who are value long term relationships and buy customized processes and solutions
• Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow –up on outstanding
• Be responsible for preparing & sending the P.O. to the Customer and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management
• Maintaining customer retention and identifying cross sell/up sell opportunities.
Tasks:
• Booking with vendors/ shippers
• Planning with vendors/ shippers (Vendor coordination)
• Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
• Responsible for cross sell/up sell, customer retention.
• Follow up on the Outstanding bookings & query resolution
• Prepares contracts and charge structures in line with the Damco Policy
• Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on :
o Service delivery wins
o Service failures
• Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
• Manage stakeholders for efficient process.

• Male or Female
• Bachelor degree in Logistics or related field
• 1-5 years of experience and understanding of logistics field.
• Good command of English and Burmese
• Effective communication skills and the ability to handle multiple tasks all with an attention to details.
• Strong negotiation skills very important
• Analytical thinking and senses of urgency.

The core purpose of this role is to provide consistent, high quality customer service for Solutions Customers, who value long term relationships and buy customized processes and solutions. The Customer Service Executive will be the first point of contact for all queries related to the Solutions Customer(s) and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow –up on outstanding. The incumbent will also be responsible for preparing & sending the P.O. to the Customer and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management. Since the buying behaviour for these set of Customers is typically focused around customized process/ solutions, the incumbent will be responsible for customer retention and for identifying cross sell/up sell opportunities. The core purpose of this role is to provide consistent, high quality customer service for Solutions Customers, who value long term relationships and buy customized processes and solutions. The Customer Service Executive will be the first point of contact for all queries related to the Solutions Customer(s) and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow –up on outstanding. The incumbent will also be responsible for preparing & sending the P.O. to the Customer and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management. Since the buying behaviour for these set of Customers is typically focused around customized process/ solutions, the incumbent will be responsible for customer retention and for identifying cross sell/up sell opportunities.